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Ratings and Reviews 3 Ratings

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What is Opsgenie?

Stay alert and proactive when handling incidents in Development and Operations. Quickly notify the relevant team members, reduce response time, and avoid alert fatigue. Opsgenie acts as a modern incident management tool, ensuring that critical incidents are addressed without delay and that designated team members take the appropriate actions promptly. The platform gathers alerts from your monitoring systems and custom applications, sorting each notification by its relevance and urgency. On-call schedules are set up to make sure that the right personnel receive alerts through various communication channels such as phone calls, emails, SMS, and mobile push notifications. If an alert is not acknowledged, Opsgenie automatically escalates the issue, guaranteeing that it receives the attention and response it requires. Take advantage of a free trial to test its features. By implementing Opsgenie, teams can significantly improve their incident response processes and create a more streamlined operational environment, ultimately leading to better service delivery and user satisfaction.

What is NMIS?

FirstWave’s NMIS acts as a robust network management system, encompassing fault detection, performance monitoring, configuration oversight, performance visualizations, and alerts based on specific thresholds. It employs business rules that facilitate tailored notification policies, compatible with various notification methods. Additionally, FirstWave empowers its partners, which include some of the largest telecommunications companies and managed service providers worldwide, to safeguard their clientele against cyber threats, all while swiftly expanding their cybersecurity service revenues on a significant scale. Overall, FirstWave delivers a thorough and integrated solution for network discovery, management, and cybersecurity, catering to its global partners. This holistic approach ensures that partners can effectively combat evolving cyber threats while managing their networks efficiently.

Media

Media

Integrations Supported

AccessOwl
Apono
Blink
Contegix
DNS Check
Generator Labs
Matia
Oh Dear
Peaka
Resmo
Sacumen Connector as a Service (CaaS)
ServiceNow
ServiceNow Cloud Observability
TestArmy
Visual Sentinel
Xitoring

API Availability

API Availability

Has API

Pricing Information

$9 per user per month
Free Version
Free Trial Offered?

Pricing Information

$0
Open-Source software with commercial modules available for purchase
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad

Supported Platforms

Windows
Mac
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

Atlassian

Date Founded

2002

Company Location

Australia

Company Website

www.opsgenie.com

Company Facts

Organization Name

FirstWave

Date Founded

2004

Company Location

Australia

Company Website

firstwave.com/products/network-management-information-system/

Categories and Features

Application Performance Monitoring (APM)

Root-Cause Diagnosis
Server Performance

DevOps

Dashboard
KPIs
Prioritization

Incident Management

Audit Trail
Corrective Actions (CAPA)
Incident Reporting

IT Management

Event Logs

ITSM

Asset Tracking
Contract/License Management
Incident Management
Project Management
Release & Deployment Management

Log Management

Audit Trails
Event Logs
Remediation

Network Monitoring

Real Time Analytics
SLA Monitoring
Uptime Monitoring

Website Monitoring

Event-Based Notifications
FTP Monitoring
Mail Server Monitoring
Real Time Monitoring
Transaction Monitoring
Uptime Reporting

Categories and Features

Application Performance Monitoring (APM)

Baseline Manager
Diagnostic Tools
Performance Control
Resource Management
Root-Cause Diagnosis
Server Performance

Configuration Management

Automated Provisioning
Infrastructure Automation
Node Management
Reporting Analytics / Visualization

Database Monitoring

Anomaly Detection
Capacity Planning
Dashboard
Historical Trend Analysis
Multitenancy
Notifications / Alerts
Performance Monitoring
Predictive Analytics
Troubleshooting

DevOps

Dashboard
KPIs
Policy Management
Troubleshooting Reports

IT Asset Management

Asset Tracking
Audit Management
Compliance Management
Configuration Management
IT Service Management
Inventory Management

IT Infrastructure Monitoring

Alerts / Notifications
Application Monitoring
Bandwidth Monitoring
Capacity Planning
Configuration Change Management
Data Movement Monitoring
Health Monitoring
Multi-Platform Support
Performance Monitoring
Point-in-Time Visibility
Reporting / Analytics
Virtual Machine Monitoring

IT Management

Not specified

MSP

Backup Management
Dashboard
Help Desk
Issue Management
Remote Access
Remote Systems Monitoring

Network Configuration

Not specified

Network Discovery

Not specified

Network Management

Not specified

Network Mapping

Compliance Management
Device Auto Discovery
Hierarchical Mapping
Location-Based Mapping
On-Demand Mapping
Reporting/Analytics
Self-Updating Maps

Network Monitoring

Baseline Manager
Diagnostic Tools
IP Address Monitoring
Real Time Analytics
Resource Management
SLA Monitoring
Server Monitoring
Uptime Monitoring

Network Troubleshooting

Alerts / Escalation
Bandwidth Troubleshooting
Change Management
Configuration Management
Connectivity Management
Data Visualization
Historical Audit
Network Analysis
Network Monitoring

RMM

For MSPs
IT Asset Management
Mobile Access
Network Monitoring
Remediation Management

Server Management

CPU Monitoring
Database Servers
Event Logs
History Tracking
Virtual Machine Monitoring

System Monitoring

Alerts / Notifications
Device Monitoring
Inventory Management
Policy-based Automation
Remote Monitoring
Reporting / Analytics
Risk Analysis
Server Monitoring
Service Configuration Management

Website Monitoring

Availability Testing
Event Logs
Event-Based Notifications
FTP Monitoring
Performance Metrics
Real Time Monitoring
Uptime Reporting

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