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What is Optacy?

Optacy (formerly CCPA Toll Free) is a turnkey, lightweight privacy compliance platform designed primarily for businesses needing fast regulatory fulfillment across CCPA/CPRA, GDPR, and emerging US state privacy laws and other global privacy laws. We offer an out-of-the-box intake infrastructure featuring a shared toll-free hotline (1-866-I-OPT-OUT), dedicated toll-free numbers, interactive webforms, and an AI conversational agent that transcribes and classifies voice requests automatically. Centralized within a single dashboard, the platform tracks incoming Data Subject Access Requests (DSARs), manages compliance countdown deadlines, and maintains a complete, automated audit trail for legal verification. Beyond basic intake, Optacy provides geo-targeted cookie consent banners with automatic script blocking, full IAB TCF framework integration, and automated web scanning to identify active tracking scripts. The software supports multi-brand management and offers developer tools—including APIs, webhooks, and direct Slack integrations—to automate backend deletion workflows and sync data across internal systems. Its flexible pricing structure ranges from a $59/month SMB package for basic hotline and webform intake up to custom enterprise tiers that include integrations, SSO, and high-volume request handling. By bundling phone intake, web forms, tracking, and cookie management into one low-maintenance software suite, Optacy acts as a cost-effective alternative to heavy enterprise consent tools. Companies frequently adopt it to instantly satisfy legal mandates—such as California’s explicit statutory requirement for a toll-free phone number—without needing to spend time or developer resources building internal privacy intake workflows from scratch.

What is Concord Privacy?

Concord Privacy is a privacy compliance and data governance platform that enables organizations to manage regulatory obligations, user consent, privacy documentation, and personal data requests. The software consolidates consent management, policy management, privacy request automation, and data mapping into a unified privacy operations environment. Its consent management tools allow organizations to deploy customizable cookie banners, detect website trackers, and automatically block technologies based on applicable consent requirements. Geographic targeting and language translation capabilities help businesses present appropriate consent interfaces to visitors in different regions. The platform supports Global Privacy Control signals, Do Not Sell preferences, sensitive data choices, and auditable consent records. Concord Privacy is a Google Gold Certified Consent Management Platform and supports consent management requirements associated with the IAB Transparency and Consent Framework. Its policy management functionality generates privacy, cookie, and AI policies that organizations can customize and maintain as their websites and regulatory requirements change. Automated cookie scanning can update policy cookie lists, while export options include PDF, HTML, and Markdown formats. Privacy request management features provide customizable request forms, identity verification, automated workflows, secure downloads, and audit trails for processing data subject requests. Guided data mapping capabilities help organizations document processing activities, identify systems containing personal information, and connect those systems to privacy request workflows. Concord Privacy also provides APIs, integrations with business applications, customizable data mapping attributes, and compliance reporting tools to support ongoing privacy governance under GDPR, CCPA, CPRA, and other data protection regulations.

Media

Media

Integrations Supported

Okta
Zapier

Integrations Supported

API Availability

API Availability

Has API

Pricing Information

$59
We offer a free trial as well as monthly and annual subscriptions.
Free Trial Offered?

Pricing Information

$7/month
Free Version
Free Trial Offered?

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac

Supported Platforms

SaaS

Customer Service / Support

Standard Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training

Training Options

Documentation Hub
Online Training

Company Facts

Organization Name

Privacy Toll Free, LLC

Date Founded

2019

Company Location

United States

Company Website

optacy.com

Company Facts

Organization Name

Concord

Date Founded

2019

Company Location

United States

Company Website

www.concord.tech/product/privacy

Categories and Features

Data Privacy Management

CCPA Compliance
Consent Management
GDPR Compliance
Policy Management

Categories and Features

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