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What is Optacy?

Optacy (formerly CCPA Toll Free) is a turnkey, lightweight privacy compliance platform designed primarily for businesses needing fast regulatory fulfillment across CCPA/CPRA, GDPR, and emerging US state privacy laws and other global privacy laws. We offer an out-of-the-box intake infrastructure featuring a shared toll-free hotline (1-866-I-OPT-OUT), dedicated toll-free numbers, interactive webforms, and an AI conversational agent that transcribes and classifies voice requests automatically. Centralized within a single dashboard, the platform tracks incoming Data Subject Access Requests (DSARs), manages compliance countdown deadlines, and maintains a complete, automated audit trail for legal verification. Beyond basic intake, Optacy provides geo-targeted cookie consent banners with automatic script blocking, full IAB TCF framework integration, and automated web scanning to identify active tracking scripts. The software supports multi-brand management and offers developer tools—including APIs, webhooks, and direct Slack integrations—to automate backend deletion workflows and sync data across internal systems. Its flexible pricing structure ranges from a $59/month SMB package for basic hotline and webform intake up to custom enterprise tiers that include integrations, SSO, and high-volume request handling. By bundling phone intake, web forms, tracking, and cookie management into one low-maintenance software suite, Optacy acts as a cost-effective alternative to heavy enterprise consent tools. Companies frequently adopt it to instantly satisfy legal mandates—such as California’s explicit statutory requirement for a toll-free phone number—without needing to spend time or developer resources building internal privacy intake workflows from scratch.

What is DataKnowl?

DataKnowl is a powerful platform designed to enhance customer service and engagement, fostering enduring relationships with clients. It features more than 50 tools, including Interactive Voice Response (IVR), Call Forwarding, Text Messaging, and SIP compatibility, while also accommodating multiple users. Adopting a toll-free number is vital for creating a professional business image. As a leader in offering toll-free numbers in over 50 countries, DataKnowl enables businesses to choose a number that perfectly fits their requirements. The telephone continues to be a highly effective tool for customer interaction, and optimizing this channel can greatly improve conversation management through the integration of advanced AI-driven solutions. Furthermore, managing customer inquiries via email is essential for effective communication, and implementing a ticketing system can automatically convert emails into organized tickets, ensuring that every request is addressed promptly. This holistic strategy not only simplifies communication but also significantly enhances the overall customer experience, encouraging loyalty and satisfaction. By leveraging these features, businesses can ensure they are well-equipped to meet the evolving needs of their clients.

Media

Media

Integrations Supported

Okta
Zapier

Integrations Supported

API Availability

API Availability

Pricing Information

$59
We offer a free trial as well as monthly and annual subscriptions.
Free Trial Offered?

Pricing Information

$8 per month
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac

Supported Platforms

SaaS

Customer Service / Support

Standard Support
Web-Based Support

Customer Service / Support

Standard Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training

Training Options

Documentation Hub

Company Facts

Organization Name

Privacy Toll Free, LLC

Date Founded

2019

Company Location

United States

Company Website

optacy.com

Company Facts

Organization Name

Complexity Intelligence

Company Location

United States

Company Website

www.dataknowl.com

Categories and Features

Data Privacy Management

CCPA Compliance
Consent Management
GDPR Compliance
Policy Management

Categories and Features

Help Desk

Email Integration
Real-time Chat
Self Service Portal

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