Helios Reviews & Ratings

Helios

5.0 out of 5 stars

Ratings and Reviews 0 Ratings

Total 0 out of 5 stars
ease 0 out of 5 stars
features 0 out of 5 stars
design 0 out of 5 stars
support 0 out of 5 stars

This software has no reviews. Be the first to write a review.

Write a Review

Ratings and Reviews 1 Rating

Total 5 out of 5 stars
ease 5 out of 5 stars
features 5 out of 5 stars
design 5 out of 5 stars
support 5 out of 5 stars

Alternatives to Consider

  • ManageEngine Endpoint Central Reviews & Ratings
    4.6 out of 5 stars 3,409 Ratings
    Company Website for ManageEngine Endpoint Central
  • NinjaOne Reviews & Ratings
    4.7 out of 5 stars 6,907 Ratings
    Company Website for NinjaOne
  • SuperOps Reviews & Ratings
    4.5 out of 5 stars 297 Ratings
    Company Website for SuperOps
  • Splashtop Autonomous Endpoint Management Reviews & Ratings
    4.7 out of 5 stars 404 Ratings
    Company Website for Splashtop Autonomous Endpoint Management
  • Iru Reviews & Ratings
    4.8 out of 5 stars 1,470 Ratings
    Company Website for Iru
  • ISL Light Remote Desktop Reviews & Ratings
    4.6 out of 5 stars 1,608 Ratings
    Company Website for ISL Light Remote Desktop
  • Thinfinity Workspace Reviews & Ratings
    4.7 out of 5 stars 16 Ratings
    Company Website for Thinfinity Workspace
  • Kasm Workspaces Reviews & Ratings
    4.8 out of 5 stars 127 Ratings
    Company Website for Kasm Workspaces
  • EZO AssetSonar Reviews & Ratings
    4.5 out of 5 stars 119 Ratings
    Company Website for EZO AssetSonar
  • ScreenMeet Reviews & Ratings
    4.5 out of 5 stars 36 Ratings

What is Optanik?

Optanik is a robust browser-based platform designed for remote management and monitoring, aimed at managed service providers, IT teams, and help desk operations. Featuring agents that are compatible with Windows, macOS, and Linux, it enables administrators to efficiently monitor device health, manage inventory, run unattended desktops, apply patches for operating systems and third-party applications, distribute software packages, transfer files, and automate various tasks. A significant advantage of the Windows agent is its ability to operate before user sign-in, granting access to the login screen. Furthermore, the platform includes tools for configuring policies and devices, managing printers and mapped drives, network overlay functionalities, hosted domain features, a BitLocker vault for security, ticketing systems, comprehensive reporting, and customizable workspaces to enhance user experience. To streamline automation and improve workflows, it also supports a REST API, webhooks, and the Model Context Protocol (MCP). Users can start with a free plan that supports one device, limited to 12 hours of remote access daily, while those looking for more extensive capabilities can opt for monthly paid plans, where costs per endpoint decrease as usage scales. Overall, Optanik stands out as a flexible solution that adapts to the evolving demands of IT professionals and service providers, making it an essential tool in the modern tech landscape.

What is Helios?

Helios combines remote monitoring and management with a professional services automation suite, aimed squarely at managed service providers and internal IT teams. Where it differs is the automation. An AI layer called Helio investigates alerts on the affected machine, determines a cause, drafts the remediation and holds it for approval before anything runs. Fixes are reversible and logged. Resolved alerts close their own tickets. Capabilities on every subscription tier: Monitoring across Windows, Windows Server, macOS and Linux. Patch deployment covering the operating system and third-party applications. Endpoint security reporting through Microsoft Defender. Microsoft 365 tenant health. Remote desktop and terminal access from the browser. Ticketing with SLA tracking and email intake. Client-facing portals under your own branding. Automated quarterly business reviews. Hardware lifecycle forecasting. Backup verification. Predictive capacity planning flags disks before they fill. Alert correlation collapses a site-wide outage into one incident. The service desk drafts replies to inbound mail automatically. Subscription costs are fixed by tier and unaffected by headcount. Entry pricing starts at ÂŁ4 per device per month across 5 to 25 devices, with ÂŁ20 the monthly minimum. Fixed tiers follow at ÂŁ99 for 50 devices, ÂŁ199 for 250, and ÂŁ399 for an unlimited estate. White labelling is available from the ÂŁ199 tier upward. A 14 day evaluation requires no payment details.

Media

Media

Integrations Supported

Model Context Protocol (MCP)

Integrations Supported

Anthropic
Apple iOS
Microsoft 365
Microsoft Defender for Business
Ubuntu
Windows 10
Windows 11
Windows Server

API Availability

Has API

API Availability

Pricing Information

$2/endpoint/month
The free plan covers one machine and up to 12 hours of remote use per day, with no credit card. Paid plans are $2.00 per endpoint per month, billed monthly in USD. Rates are $1.75 per endpoint per month for 5,001–9,999 endpoints and $1.50 for 10,000 or more. Technicians are not billed.
Free Version

Pricing Information

ÂŁ99/month
Pricing is flat per plan, not per technician: Starter ÂŁ99/mo, Growth ÂŁ199/mo, Scale ÂŁ399/mo. Every feature on every plan. 14-day free trial, no credit card. The agent runs on Windows, Windows Server, macOS and Linux.
Free Trial Offered?

Supported Platforms

SaaS
Windows
Mac
Linux

Supported Platforms

SaaS
Windows
Mac
Linux

Customer Service / Support

Web-Based Support

Customer Service / Support

Web-Based Support

Training Options

Documentation Hub

Training Options

Documentation Hub

Company Facts

Organization Name

Optanik

Date Founded

2026

Company Location

United States

Company Website

optanik.com

Company Facts

Organization Name

Helios

Date Founded

2024

Company Location

United Kingdom

Company Website

heliosmsp.io

Categories and Features

Patch Management

Not specified

Remote Desktop

Not specified

RMM

Not specified

Categories and Features

AI PSA

Not specified

MSP

Backup Management
Dashboard
Help Desk
Issue Management
Patch Management
Remote Access
Remote Systems Monitoring
Scheduling

RMM

For MSPs
IT Asset Management
Mobile Access
Network Monitoring
Patch Management
Real-time Alerts
Remediation Management

Popular Alternatives

ManageEngine Endpoint Central Reviews & Ratings

ManageEngine Endpoint Central

ManageEngine
4.6 out of 5 stars

Popular Alternatives

SuperOps Reviews & Ratings

SuperOps

4.5 out of 5 stars
NinjaOne Reviews & Ratings

NinjaOne

4.7 out of 5 stars
Syncro Reviews & Ratings

Syncro

4.7 out of 5 stars
Heimdal Endpoint Detection and Response (EDR) Reviews & Ratings

Heimdal Endpoint Detection and Response (EDR)

Heimdal®
4.8 out of 5 stars
Action1 Reviews & Ratings

Action1

5.0 out of 5 stars
Kaseya BMS Reviews & Ratings

Kaseya BMS

Kaseya
5.0 out of 5 stars