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What is Optimiser?

Optimiser provides a tailored solution for each business, designed to enhance and simplify their operational processes. With its user-friendly interface and dedicated support team, Optimiser effectively merges essential tools for your CRM and other departments into your daily workflows. The robust CRM capabilities allow for the development of comprehensive user profiles, transforming how customer relationships are managed. Additionally, the platform’s pipeline functionality strengthens prospect management, while data analytics support informed business decisions. The inclusion of contacts and accounts helps in crafting data-driven profiles, complemented by a collaborative team calendar. This all-in-one platform encompasses everything needed to foster growth, catering to businesses of all sizes seeking to boost revenue and streamline operations. Moreover, the software's strong sales strategies, insightful prospect analysis, automated processes, and expedited deal closures significantly enhance the performance of your sales team, ensuring that your organization can adapt and thrive in a competitive landscape.

What is Kapture CX?

Kapture is an advanced Customer Experience Management platform that utilizes AI to deliver exceptional omnichannel support. With a keen emphasis on enhancing customer service, Kapture evolves with the ever-changing expectations of consumers, turning satisfactory interactions into outstanding experiences. Its foundational technology and dedicated teams prioritize the client's needs, ensuring a tailored approach to each engagement. Focusing on hyper-personalization, Kapture infuses context and intelligence into every solution, making each customer feel valued and every outcome distinct. The platform boasts expertise across four primary sectors: Retail (both online and offline), BFSI, Travel, and Consumer Durables, empowering over 1000 businesses in 16 countries to craft remarkable experiences for their clientele. By consistently adapting to market demands, Kapture not only meets but exceeds customer expectations, solidifying its position as a leader in customer experience innovation.

Media

Media

Integrations Supported

Google Cloud Platform
Microsoft Outlook

Integrations Supported

Adaptive
EasyGoIVR
Facebook
SAP CRM
SanCCS
Shopify
X (Twitter)

API Availability

Has API

API Availability

Pricing Information

£25 per user per month
Free Trial Offered?

Pricing Information

$39/month/user

Supported Platforms

SaaS
Windows
Mac
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows

Customer Service / Support

Standard Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

Optimiser

Date Founded

2020

Company Location

United Kingdom

Company Website

www.optimiser.com

Company Facts

Organization Name

Kapture CX

Company Location

India

Company Website

www.kapture.cx/

Categories and Features

CRM

Calendar/Reminder System
Call Logging
Document Storage
Email Marketing
Lead Scoring
Marketing Automation Integration
Mobile Access
Segmentation
Social Media Integration
Task Management
Territory Management

Event Management

Attendee Management
Conferences / Conventions
Exhibit / Vendor Management
Room Block Management
Sponsorship Management
Surveys & Feedback
Ticketing
Volunteer Management
Weddings / Parties

Marketing

Not specified

Marketing Automation

A/B Testing
Analytics / ROI Tracking
Content / Blogging Platform
Drip Campaigns
Landing Pages / Web Forms
Lead Scoring
Sales Intelligence
Segmentation

Project Management

Budget Management
Collaboration Tools
Cost-to-Completion Tracking
Idea Management
Milestone Tracking
Resource Management
Time & Expense Tracking
Traditional Methodologies

Categories and Features

AI Customer Service

Not specified

Chatbot

Call to Action
Context and Coherence
Human Takeover
Machine Learning
Payment Integration
Prediction
Ready-made Templates
Reporting / Analytics
Sentiment Analysis
Social Media Integration

Customer Experience

Action Management
Analytics
Customer Segmentation
Dashboard
Feedback Management
Knowledge Management
Multi-Channel Collection
Survey Management

Customer Service

Alerts / Escalation
Appointment Management
Call Center Management
Email Management
Knowledge Base
Live Chat
Performance Metrics
Queue Management
Self Service Portal
Social Media Integration
Surveys & Feedback
Workflow Management

Customer Success

Account Alerts
Account Management
Communication Management
Customer Engagement
Usage Tracking / Analytics
Win / Loss Analysis

Help Desk

Alerts / Escalation
Automated Routing
Community Forums
Customizable Branding
Document Storage
Email Integration
Interaction Tracking
Knowledge Base
Live Chat
Multi-Channel Communication
Multiple Brands / Products
Real-time Chat
Self Service Portal
Service Level Agreement (SLA) Management
Ticket Management

Hotel CRM

Not specified

Knowledge Management

Cataloging / Categorization
Collaboration
Content Management
Discussion Boards
Full Text Search
Knowledge Base Management
Self Service Portal

Live Chat

Canned Responses
Customizable Branding
Geo Targeting
Offline Form
Proactive Chat
Third Party Integration
Transfers / Routing

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