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What is Optimum HR?

Optimum HRIS is a comprehensive software platform designed for Payroll, HR, and Time and Attendance, created by Optimum Solutions. This top-tier application serves as a valuable tool for organizations, allowing them to streamline payroll processes, efficiently handle employee information, and manage training and benefits initiatives. It is available both as an on-premises solution that works with Microsoft Windows and IBM AS/400 systems, as well as a cloud-based version called OptiCloud. Featuring a fully integrated single database, Optimum HRIS simplifies and reduces costs associated with managing HRIS operations, enabling organizations to enhance their human resource capabilities with ease. Moreover, users can look forward to regular updates and dedicated support to ensure the system operates at its best, thus maximizing overall efficiency. This commitment to ongoing maintenance underscores Optimum Solutions' dedication to providing a reliable and effective HRIS solution.

What is NABD?

NABD is an adaptable, scalable, and intuitive platform designed for customer service and complaint resolution, focusing on delivering exceptional omnichannel support. By evolving customer support teams into engines of customer success, NABD significantly enhances customer satisfaction. This versatile system can be implemented either on-premise or as a SaaS solution, catering to various business sectors. Through its innovative technology, NABD is revolutionizing the landscape of customer service for the future. Its commitment to continuous improvement ensures that businesses remain responsive to their customers' evolving needs.

Media

Media

Integrations Supported

Facebook
Google Calendar
Google Drive
Microsoft Excel
Microsoft Outlook
Microsoft Word
StreetSmart
SutiDMS
SutiExpense
X (Twitter)

Integrations Supported

Facebook
Google Calendar
Google Drive
Microsoft Excel
Microsoft Outlook
Microsoft Word
StreetSmart
SutiDMS
SutiExpense
X (Twitter)

API Availability

Has API

API Availability

Has API

Pricing Information

$10000.00/one-time
Free Trial Offered?
Free Version

Pricing Information

$10.00/month/user
Free Trial Offered?
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

Optimum Solutions

Date Founded

1981

Company Location

United States

Company Website

www.optimumhris.com

Company Facts

Organization Name

NABD

Date Founded

2002

Company Website

www.nabdsys.com

Categories and Features

Human Resources

360 Degree Feedback
Applicant Tracking
Attendance Management
Benefits Management
Career Development Planning
Compensation Management
Compliance Management
Employee Database
Employee Lifecycle Management
Onboarding
Payroll Management
Performance Management
Recruiting Management
Self Service Portal
Succession Planning
Time & Attendance Management
Time Off Management
Timesheets
Training Management

Categories and Features

Complaint Management

Case Management
Complaint Classification
Corrective Actions (CAPA)
Customer Complaint Tracking
Feedback Management
Forms Management
Issue Tracking
Quality Assurance Management
Routing
Self Service Portal
Social Media Monitoring
Survey Management

Customer Service

Alerts / Escalation
Appointment Management
Call Center Management
Email Management
Knowledge Base
Live Chat
Performance Metrics
Queue Management
Self Service Portal
Social Media Integration
Surveys & Feedback
Virtual Assistant
Workflow Management

Help Desk

Alerts / Escalation
Automated Routing
Community Forums
Customizable Branding
Document Storage
Email Integration
IT Asset Management
Incident Management
Interaction Tracking
Knowledge Base
Known Issue Management
Live Chat
Multi-Channel Communication
Multiple Brands / Products
Network Monitoring
Real-time Chat
Self Service Portal
Service Level Agreement (SLA) Management
Ticket Management

Issue Tracking

Assignment Management
Dashboard
Escalation Management
Issue Auditing
Issue Scheduling
Knowledge Base
Project Management
Recurring Issues
Scheduling
Task Management

Live Chat

Canned Responses
Customizable Branding
Geo Targeting
Offline Form
Proactive Chat
Screen Sharing
Third Party Integration
Transfers / Routing
Website Visitor Tracking

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