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What is Optiwe?

Optiwe transforms customer service and sales processes by automating interactions on a variety of digital platforms like WhatsApp, Facebook, Alexa, and Google Assistant. With a focus on an AI-centric strategy, our platform equips you to customize customer interactions for the demands of the modern digital environment. Are you aiming to improve your customer service while increasing sales? It's essential to transition from expensive, outdated methods. Every feature within Optiwe is built around artificial intelligence, enabling you to optimize your digital communications with clients. By adopting Optiwe, you can train your AI Assistant just once and deploy it effortlessly across all contemporary channels, including your website and popular apps. Furthermore, Optiwe actively monitors conversations and notifies your customer service teams when customers show signs of dissatisfaction or when there are opportunities for sales. With AI assistance during live chats, Optiwe provides smart suggestions to enhance results, thereby boosting your representatives' performance. In the end, Optiwe not only simplifies customer communications but also significantly improves the overall efficiency and effectiveness of your team in meeting customer demands. This innovative approach allows businesses to stay competitive in a rapidly evolving marketplace.

What is MyOperator?

MyOperator stands as the foremost Call + WhatsApp platform in India, serving over 15,000 businesses such as NCERT, Amazon, Lenskart, Apollo, and Myntra. What makes MyOperator stand out? The platform provides a diverse array of solutions designed to enhance communication and efficiency, which include integrated Call + WhatsApp capabilities, a Cloud Contact Center, Office IVR, toll-free numbers, a Campaign Management suite, a Multi-store Solution, the WhatsApp Business API, and sophisticated integrations. ✅ More than 15,000 brands utilize Call + WhatsApp to connect with their customers effectively. ✅ The MyOperator platform has overseen over 2.5 billion conversations. ✅ It boasts high ratings on platforms like Google, G2, and Capterra. ✅ With a 99.9% uptime guarantee and multi-geographic redundancy, reliability is ensured. ✅ Service automation can be achieved through the use of Voice and WhatsApp bots. ✅ Businesses can create intelligent WhatsApp campaigns and automations to enhance customer engagement. ✅ It also supports customer service operations through a VoIP-ready Contact Center that integrates with WhatsApp, ensuring seamless communication. In a rapidly evolving digital landscape, MyOperator continues to innovate to meet the needs of businesses and their customers alike.

Media

Media

Integrations Supported

Alexa Smart Properties
Facebook
Facebook Messenger
Freshdesk
KONDESK
Kreato CRM
Kylas
LeadSquared
Meritto
Pipedrive
RoloCRM
Sales Sunday
SalezShark
TransMon
Truecaller
WhatsApp
Zoho CRM

Integrations Supported

Alexa Smart Properties
Facebook
Facebook Messenger
Freshdesk
KONDESK
Kreato CRM
Kylas
LeadSquared
Meritto
Pipedrive
RoloCRM
Sales Sunday
SalezShark
TransMon
Truecaller
WhatsApp
Zoho CRM

API Availability

Has API

API Availability

Has API

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Pricing Information

₹200/month
Free Trial Offered?
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

Optiwe

Company Location

United States

Company Website

optiwe.com

Company Facts

Organization Name

VoiceTree Technologies

Date Founded

2010

Company Location

India

Company Website

myoperator.co

Categories and Features

Customer Service

Alerts / Escalation
Appointment Management
Call Center Management
Email Management
Knowledge Base
Live Chat
Performance Metrics
Queue Management
Self Service Portal
Social Media Integration
Surveys & Feedback
Virtual Assistant
Workflow Management

Categories and Features

Call Recording

Archiving
Call Sharing
Distributed Call Recording
Event Triggered Recording
File Transfer
Instant Retrieval
On-Demand Recording
Recording Bookmarking
Scheduled Recording
Screen Activity Recording
Video Call Recording

Call Tracking

CRM
Call Log
Call Recording
Call Routing
Caller Identification
Campaign Management
Conversion Tracking
IVR / Voice Recognition
Keyword Tracking

Campaign Management

Channel Management
Contact Database
Email Marketing
Event Triggered Actions
Lead Management
Multi-Campaign

Cloud Communication Platform

Audio / Video Conferencing
Call Center
Call Recording
Call Routing
Chat / Messaging
Fax Management
File Sharing
IVR / Voice Recognition

IVR

Call Center
Call Logging
Call Recording
Call Routing
Multiple Scripts
Phone Key Input
Survey Management
Text to Speech
Voice Customization
Voice Mail

Telephony

Auto-Dialer
Call Center Management
Call Monitoring
Contact Management
IVR / Voice Recognition
Inbound Reporting
Outbound Reporting
Predictive Dialer
Telemarketing Management
VoIP
Voice & Data Integration

WhatsApp Marketing

API
Alerts
Autoresponder
Bulk Messaging
Campaign Management
Contact Management
Multi-Language Support
Reporting / Analytics

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