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What is Oracle AI Agent Platform?

The Oracle AI Agent Platform is a robust service aimed at the creation, deployment, and management of advanced virtual agents that leverage large language models and integrated AI technologies. The process of establishing these agents is streamlined into a simple multi-step approach, enabling them to access a variety of tools, including the translation of natural language into SQL queries, enriching responses with insights from company knowledge bases, invoking custom functions or APIs, and coordinating interactions with sub-agents. These agents excel in multi-turn conversations while preserving context, which empowers them to handle follow-up questions and deliver personalized, coherent dialogues. To maintain quality and security, the platform incorporates essential guardrails for content moderation, mitigates risks of prompt injection attacks, and protects personally identifiable information (PII). Furthermore, the system provides optional human-in-the-loop features that facilitate real-time monitoring and the capacity to escalate concerns when needed, thus achieving a harmonious balance between automation and human oversight. This array of functionalities establishes the Oracle AI Agent Platform as a powerful tool for organizations aiming to enhance customer engagement through intelligent automation, while also adapting to evolving user needs over time.

What is Salesforce Agentforce?

The collaboration between humans and AI Agents leads to improved customer satisfaction. You can design and implement autonomous AI agents that provide continuous support to both your workforce and clients at any time. An Agentforce Agent functions independently as a specialized application, offering ongoing assistance to both employees and customers. These agents are equipped with the necessary business intelligence to execute tasks effectively in accordance with their assigned roles. Agentforce Service Agents engage with customers around the clock through various communication channels, utilizing natural language to facilitate interactions. They are adept at swiftly and accurately addressing inquiries, using reliable data to inform their responses. Setting up your Service Agent is quick and easy, thanks to pre-designed templates or customizable low-code options, and you can also implement stringent security measures while designating specific instances for human intervention. Agentforce Sales Development Representatives (SDRs) autonomously handle product inquiries, manage a variety of tasks, and coordinate meetings for your sales team. They deliver accurate responses based on your business's data while emphasizing an enhanced customer journey. This integration not only optimizes workflow but also allows your team to concentrate on more intricate issues, ultimately fostering a more innovative and efficient work environment. In doing so, your organization can achieve greater agility and responsiveness in meeting evolving customer needs.

Media

Media

Integrations Supported

My DSO Manager
Oracle Cloud Infrastructure
Oracle Database

Integrations Supported

11x
Agentforce Vibes
Aircall
Aurascape
ClickLearn
CollectXpert
DDS
Gearset
LaunchBrightly
Salesforce
Salesforce Agentforce Commerce
Salesforce Agentforce Health
Salesforce Agentforce Marketing
Salesforce Agentforce Net Zero
Salesforce Agentforce Service
Salesforce Einstein
Salesforce Marketing Cloud Personalization

API Availability

Has API

API Availability

Pricing Information

$0.003 per 10,000 transactions

Pricing Information

Pricing not provided

Supported Platforms

SaaS

Supported Platforms

SaaS

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub

Company Facts

Organization Name

Oracle

Date Founded

1977

Company Location

United States

Company Website

www.oracle.com/artificial-intelligence/generative-ai/agents/

Company Facts

Organization Name

Salesforce

Date Founded

1999

Company Location

United States

Company Website

www.salesforce.com/agentforce/

Categories and Features

Agentic AI

Not specified

AI Agent Builders

Not specified

Categories and Features

Agentic AI

Not specified

AI Agent Builders

Not specified

AI Agents

Not specified

AI Customer Service

Not specified

AI Customer Success

Not specified

AI Employees

Not specified

AI Marketing Agents

Not specified

AI Sales Agents

Not specified

AI Sales Assistants

Not specified

AI Sales Tools

Not specified

AI SDR

Not specified

Customer Success

Not specified

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