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What is Oracle Cloud CX?

Oracle Cloud CX is an advanced cloud solution that combines innovative technologies and best practices, offering user-friendly tools for business personnel while providing a strong foundation for developers to build upon. The Oracle CX application suite is both innovative and flexible, ensuring high reliability and security for its users. By employing a data-focused approach, Oracle Cloud CX seamlessly integrates customer behavior, transactions, and demographic data across multiple domains like marketing, sales, and service, allowing for the creation of personalized user experiences. With over 40 years of experience, Oracle has empowered its clients to efficiently manage, protect, and utilize their data for competitive advantage. Recognizing the essential role of data, the platform facilitates the creation, sharing, and dissemination of impactful content and offers, which enhances the personalization of customer interactions. Furthermore, Oracle Content Management acts as a centralized repository for all enterprise assets, including invoices, marketing collateral, company documentation, images, and videos, simplifying the management and accessibility of vital content throughout the organization. This holistic strategy not only boosts operational efficiency but also cultivates deeper relationships with customers, ultimately leading to increased satisfaction and loyalty. As businesses continue to embrace digital transformation, leveraging such comprehensive solutions becomes imperative for sustained success.

What is Oracle CRM On Demand?

Oracle's all-encompassing CRM solutions provide a broad range of advanced features that help businesses improve their sales, marketing, customer loyalty, and service operations. When integrated with Oracle's Commerce offerings, these solutions facilitate a unified experience for customers across multiple channels. What differentiates Oracle CRM On Demand Industry Editions is their delivery of tailored CRM solutions designed for specific industries. Unlike other cloud-based CRM systems, these editions utilize Oracle's extensive industry expertise, offering immediate benefits to businesses in fields such as automotive, high technology, insurance, life sciences, and wealth management right from the start of implementation. Additionally, these specialized editions come with pre-configured business processes, data models, object models, and business logic specifically designed to meet the diverse requirements of each sector. This customized strategy not only enhances operational efficiency but also empowers clients to effectively reach their business objectives, fostering growth and success. Ultimately, Oracle's targeted approach positions organizations to thrive in their respective markets by addressing their unique challenges and opportunities.

Media

Media

Integrations Supported

Oracle Service
TeamSupport
Adobe Acrobat Sign
Apty
Armour365
AssurX
Bigtincan
Board
ClicData
CoreSite Open Cloud Exchange
Domo
FieldEZ
Kixie PowerCall & SMS
Lead411
MicroK8s
Oracle Big Data Preparation
Oracle Content Management
WEBTEXT
i-snapshot
powerconnect.ai

Integrations Supported

Oracle Service
TeamSupport
Adobe Acrobat Sign
Apty
Armour365
AssurX
Bigtincan
Board
ClicData
CoreSite Open Cloud Exchange
Domo
FieldEZ
Kixie PowerCall & SMS
Lead411
MicroK8s
Oracle Big Data Preparation
Oracle Content Management
WEBTEXT
i-snapshot
powerconnect.ai

API Availability

Has API

API Availability

Has API

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

Oracle

Date Founded

1977

Company Location

United States

Company Website

www.oracle.com/cx/platform/

Company Facts

Organization Name

Oracle

Date Founded

1977

Company Location

United States

Company Website

www.oracle.com/crmondemand/

Categories and Features

Customer Experience

Action Management
Analytics
Customer Segmentation
Dashboard
Feedback Management
Knowledge Management
Multi-Channel Collection
Sentiment Analysis
Survey Management
Text Analysis
Trend Analysis

Categories and Features

Campaign Management

Channel Management
Contact Database
Email Marketing
Event Triggered Actions
Lead Management
Multi-Campaign

CRM

Calendar/Reminder System
Call Logging
Document Storage
Email Marketing
Internal Chat Integration
Lead Scoring
Marketing Automation Integration
Mobile Access
Quotes / Proposals
Segmentation
Social Media Integration
Task Management
Territory Management

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