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What is Oracle Endeca Commerce?

Oracle Endeca Commerce stands out as a premier eCommerce search engine, celebrated for its ability to provide customized search experiences and pioneering faceted search capabilities that help users find exactly what they are looking for. The critical role of on-site search within any eCommerce site is highlighted by research indicating that 60% of users leave after an unsatisfactory search experience. Moreover, the process of data modeling becomes significantly more manageable, functioning on a “load and go” principle that demands minimal upfront data structuring while facilitating agile exploration of diverse and varied data sources. Featuring integrated SEO, search capabilities, and guided navigation, the Endeca Search engine enhances the ability of customers to locate both the website and the products they desire. Furthermore, with the segmentation of users within Endeca, businesses can create personalized search experiences tailored to each individual based on their recent interactions, thereby developing customized behavioral profiles. This innovative strategy not only enhances user satisfaction but also increases the likelihood of effective engagement with the platform, ultimately driving higher conversion rates. In this way, Oracle Endeca Commerce demonstrates a commitment to improving the online shopping journey for both retailers and consumers alike.

What is Inbenta Search?

Enhance the accuracy of your results using the Inbenta Semantic Search Engine, which understands the underlying intent of customer questions. Being the most widely deployed self-service feature, present on 85% of websites, the ability to deliver the most relevant information can greatly elevate the overall customer experience on your platform. Inbenta Search consolidates data from a variety of customer relationship management systems, including Salesforce.com and Zendesk, along with other selected online resources. By utilizing Inbenta's advanced Symbolic AI and Natural Language Processing technologies, this sophisticated semantic search tool interprets user queries effectively, provides prompt and accurate responses, and contributes to lower support costs. Moreover, the integration of Inbenta’s Symbolic AI technology negates the necessity for extensive data training, enabling rapid setup and immediate benefits from the Inbenta Search engine. As a result, businesses can not only boost customer satisfaction but also optimize their operational expenditures in a streamlined manner, ultimately leading to a more efficient service delivery model.

Media

Media

Integrations Supported

Cisco Secure Cloud Analytics
Genesys Cloud CX
Kinetica
NTT Cloud Communications
NiCE Workforce Management (WFM)
Oracle Cloud Infrastructure
Salesforce
TCS BaNCS
Zendesk

Integrations Supported

Cisco Secure Cloud Analytics
Genesys Cloud CX
Kinetica
NTT Cloud Communications
NiCE Workforce Management (WFM)
Oracle Cloud Infrastructure
Salesforce
TCS BaNCS
Zendesk

API Availability

Has API

API Availability

Has API

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

Oracle

Date Founded

1977

Company Location

United States

Company Website

www.oracle.com/downloads/applications/commerce/endeca-commerce-downloads.html

Company Facts

Organization Name

Inbenta

Date Founded

2005

Company Location

United States

Company Website

www.inbenta.com/en/products/search/

Categories and Features

Categories and Features

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