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What is Oracle Intelligent Advisor?

Oracle Intelligent Advisor equips service agents to deliver precise and customized guidance to each customer. This cutting-edge decision automation solution allows business users to establish rules that guarantee the advice provided is both consistent and straightforward, significantly improving the efficiency and personalization of customer interactions. Customers are empowered to independently address both simple and complex issues. Through the utilization of intelligent online interviews, users obtain tailored advice that fits their unique circumstances. Business users can effortlessly configure this guidance using either a web browser or a desktop development tool, streamlining the process. Moreover, these users can design and manage rules without the need for a programmer's assistance, further enhancing usability. The platform's capability to facilitate the creation and execution of decision-making services directly in a web browser eliminates the necessity for any separate desktop software installation or management. In addition, this solution centralizes distinct application logic, making it easy to disseminate decision-making rules among all relevant parties. By improving service efficiency and promoting collaboration among teams, Oracle Intelligent Advisor ultimately delivers a comprehensive approach to customer service that benefits both agents and customers alike. This ensures a more cohesive and efficient operational environment.

What is Decisimo?

Decisimo is an innovative platform designed to enhance the efficiency of business decision-making processes. With its user-friendly interface, you can effortlessly create and modify decision tables and rules tailored to your specific requirements. The intuitive drag-and-drop builder facilitates the design of complex decision flows, integrating various components such as models, rule sets, and data sources. Furthermore, Decisimo enables the deployment of these decision flows to regional endpoints, which helps to accelerate response times while ensuring compliance with data protection regulations. In addition to its core features, you can boost your decision-making capabilities by integrating AI or machine learning models, along with seamless connections to external data sources through REST APIs. The platform is also well-suited for batch processing tasks, including client segmentation and prescoring operations. Moreover, it allows for efficient data retrieval from sources like FTP or Google Cloud Storage. With comprehensive unit testing functionalities, Decisimo guarantees dependable and precise decision-making, making it an invaluable tool for businesses looking to optimize their strategies. Overall, its versatility and scalability make Decisimo a leading choice for modern enterprises.

Media

Media

Integrations Supported

Oracle Cloud CX
Oracle Knowledge Management
Oracle Service

Integrations Supported

Ekata
MaxMind
SEON
minFraud

API Availability

API Availability

Has API

Pricing Information

Pricing not provided

Pricing Information

Pay per decision
Free Trial Offered?

Supported Platforms

SaaS

Supported Platforms

SaaS

Customer Service / Support

Web-Based Support

Customer Service / Support

24 Hour Support
Web-Based Support

Training Options

Documentation Hub

Training Options

Documentation Hub
Online Training

Company Facts

Organization Name

Oracle

Date Founded

1977

Company Location

United States

Company Website

www.oracle.com/cx/service/intelligent-advisor/

Company Facts

Organization Name

Decisimo

Date Founded

2020

Company Location

United Kingdom

Company Website

www.decisimo.com

Categories and Features

Decision Support

Not specified

Categories and Features

AI Automation

Not specified

Business Rules Management Systems (BRMS)

Access Control / Permissions
Deploy Across Platforms
Flexible Hosting Options
Lifecycle Management
No Code Development
Validation Tools

Decision Intelligence

Not specified

Decision Support

Decision Tree Analysis
Rules-Based Workflow
Version Control

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