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What is Oracle Intelligent Advisor?

Oracle Intelligent Advisor equips service agents to deliver precise and customized guidance to each customer. This cutting-edge decision automation solution allows business users to establish rules that guarantee the advice provided is both consistent and straightforward, significantly improving the efficiency and personalization of customer interactions. Customers are empowered to independently address both simple and complex issues. Through the utilization of intelligent online interviews, users obtain tailored advice that fits their unique circumstances. Business users can effortlessly configure this guidance using either a web browser or a desktop development tool, streamlining the process. Moreover, these users can design and manage rules without the need for a programmer's assistance, further enhancing usability. The platform's capability to facilitate the creation and execution of decision-making services directly in a web browser eliminates the necessity for any separate desktop software installation or management. In addition, this solution centralizes distinct application logic, making it easy to disseminate decision-making rules among all relevant parties. By improving service efficiency and promoting collaboration among teams, Oracle Intelligent Advisor ultimately delivers a comprehensive approach to customer service that benefits both agents and customers alike. This ensures a more cohesive and efficient operational environment.

What is Diwo?

Accelerate the efficiency and smartness of your business choices with insights and actionable recommendations driven by artificial intelligence. Uncover the transformative power of Decision Intelligence (DI), which is reshaping the analytics landscape by enabling immediate awareness and swift decision-making in your organization. Diwo simplifies the processes of analyzing, correlating, and synthesizing your data, yielding insights that are both relevant and timely. By leveraging AI alongside contextual intelligence, it consistently monitors your data environment and provides recommendations that are ready for immediate action. Diwo not only identifies potential opportunities but also evaluates their likely effects on your business results. Moreover, it offers suggestions that you can easily validate and put into practice. With its capability to utilize AI and contextual cues, Diwo automatically identifies opportunities, details the relevant trade-offs, considers your specific business context, and delivers optimal advice that greatly enhances your outcomes. This holistic strategy guarantees that you are perpetually prepared to make well-informed decisions that drive your business ahead. As a result, you can stay competitive and agile in an ever-evolving market landscape.

Media

Media

Integrations Supported

Oracle Cloud CX
Oracle Knowledge Management
Oracle Service

Integrations Supported

API Availability

API Availability

Pricing Information

Pricing not provided

Pricing Information

Pricing not provided

Supported Platforms

SaaS

Supported Platforms

SaaS

Customer Service / Support

Web-Based Support

Customer Service / Support

Standard Support
Web-Based Support

Training Options

Documentation Hub

Training Options

Documentation Hub
Online Training

Company Facts

Organization Name

Oracle

Date Founded

1977

Company Location

United States

Company Website

www.oracle.com/cx/service/intelligent-advisor/

Company Facts

Organization Name

Diwo

Date Founded

2014

Company Location

United States

Company Website

diwo.ai/

Categories and Features

Decision Support

Not specified

Categories and Features

AI Data Analytics

Not specified

AI Tools

Not specified

Data Analysis

Not specified

Decision Intelligence

Not specified

Decision Support

Not specified

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