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What is Oracle Smart Space?

Oracle Smart Space introduces an innovative gadget-based user interface designed specifically for enterprise performance management and business intelligence applications. Functioning as a key component of the Oracle Business Intelligence framework, Smart Space features a range of customizable gadgets that seamlessly integrate into desktop environments, providing users with continuous access to essential financial, operational, and performance metrics. In addition, it offers a development toolkit that enables the creation of new gadgets and services using widely recognized development languages and methodologies, paired with a secure instant messaging system to enhance collaborative decision-making processes. The content displayed in Smart Space gadgets is automatically updated throughout the day, eliminating the need for business professionals to manually search for the latest information or report versions. With its user-friendly and visually appealing interface, users can effortlessly tailor Smart Space to align with their unique workflows, which in turn boosts productivity and enhances decision-making capabilities. This cutting-edge solution not only keeps organizations well-informed but also equips them to react swiftly in a rapidly evolving business environment, ensuring they can maintain a competitive edge. Moreover, the flexibility and adaptability of Smart Space position it as a crucial tool for companies aiming to optimize their operational efficiency.

What is Eudata Customer Engagement?

We are excited to unveil an all-encompassing agent cockpit that boasts advanced voice capabilities, omnichannel solutions, and in-depth customer profiles. The platform's seamless integration is made possible through user-friendly plug-ins that cater to both customized and legacy CRM systems, as well as a variety of productivity applications. To further enhance user experience, an always-on agent BOT is on standby to guide individuals through processes and help them leverage the necessary tools effectively. Central to this platform is a comprehensive database that meticulously monitors each stage of the customer journey, offering detailed profiles and cross-channel histories that agents and supervisors can access in real time. Moreover, the inclusion of a powerful reporting tool allows for in-depth analysis of all key performance indicators relevant to your operations. The AI-driven chatBOT commands full control over automated conversational processes across multiple channels, ensuring smooth interactions. With millions of users engaging with the platform each month, it significantly improves both customer interactions and agent efficiency. Additionally, by incorporating WhatsApp support, your sales and customer service initiatives become more streamlined, enabling countless individuals to connect via web and mobile devices. This interconnected strategy not only heightens operational efficiency but also significantly enhances the overall experience for customers and agents alike, creating a more cohesive and satisfying interaction environment. As a result, organizations can expect to see improvements in both customer satisfaction and agent productivity.

Media

Media

Integrations Supported

Euronovate
Oracle Business Intelligence (OBIEE)
Oracle Hyperion

Integrations Supported

Euronovate
Oracle Business Intelligence (OBIEE)
Oracle Hyperion

API Availability

Has API

API Availability

Has API

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

Oracle

Company Location

United States

Company Website

www.oracle.com/middleware/technologies/smart-space.html

Company Facts

Organization Name

Eudata

Company Location

Italy

Company Website

eudata.com/conversational-customer-service/

Categories and Features

Business Intelligence

Ad Hoc Reports
Benchmarking
Budgeting & Forecasting
Dashboard
Data Analysis
Key Performance Indicators
Natural Language Generation (NLG)
Performance Metrics
Predictive Analytics
Profitability Analysis
Strategic Planning
Trend / Problem Indicators
Visual Analytics

Business Performance Management

Ad Hoc Reports
Ad hoc Analysis
Budgeting & Forecasting
Consolidation / Roll-Up
Dashboard
Key Performance Indicators
Predictive Analytics
Qualitative Analysis
Quantitative Analysis
Scorecarding
Strategic Planning

Categories and Features

Customer Engagement

Analytics
Churn Management
Communication Management
Community Management
Content Syndication
Feedback Collection
Gamification
Live Chat
Video Content

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