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What is Oracle Social Cloud?

Oracle Social Cloud Service is an all-encompassing platform aimed at improving and broadening customer interactions through various social media channels. This solution integrates four essential elements of social relationship management—social listening, social analytics, social engagement, and social publishing—into one unified interface, providing the most comprehensive social relationship management offering available today. To make the most of this service, users need to have an Oracle Identity Cloud Service account with the right access permissions, such as being designated as an Identity Domain Administrator or Application Administrator. Additionally, an Oracle Social Cloud Service account with administrative rights is critical for establishing federated authentication alongside the Oracle Social Cloud Service itself. For seamless provisioning, it is also necessary to obtain client credentials, which include the client ID and client secret, as well as the appropriate API access permissions to ensure correct authentication with the REST APIs of Oracle Social Cloud Service. This level of integration allows organizations to enhance their social media management efforts and refine their customer engagement tactics, ultimately leading to a more effective communication strategy. By leveraging these tools, businesses can foster stronger connections with their audience and adapt to the ever-changing social landscape.

What is GridSocial?

GridSocial, created by SocialRoots.ai, serves as an all-inclusive referral and care coordination tool designed specifically for healthcare providers, community organizations, and social service networks. This innovative platform enables the initiation, management, and monitoring of referrals from beginning to end, ensuring that every request is processed transparently for all parties involved. With features such as intelligent intake procedures, automated referral dispatch based on eligibility and urgency, real-time tracking, and comprehensive outcome analysis, the system streamlines workflows and enhances operational efficiency. By seamlessly integrating with leading electronic health record (EHR) systems such as Oracle Health (Cerner), EPIC, AdvancedMD, and NextGen, GridSocial greatly boosts interoperability across various platforms. Key aspects include flexible workflow customization, secure collaboration tools for partner networks, and interactive real-time dashboards. When organizations leverage GridSocial, they can significantly reduce care gaps, improve referral success rates, and address social determinants of health (SDoH), ultimately leading to better patient outcomes and more effective service delivery. Moreover, the platform's intuitive interface not only encourages stakeholders to engage but also facilitates a collaborative environment, promoting a comprehensive approach to patient care. This enhanced interaction among providers, organizations, and patients serves to reinforce the overall healthcare ecosystem.

Media

Media

Integrations Supported

EpicCare EMR
Oracle Health EHR
athenaOne
eClinicalWorks

Integrations Supported

EpicCare EMR
Oracle Health EHR
athenaOne
eClinicalWorks

API Availability

Has API

API Availability

Has API

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Pricing Information

Contact for pricing
Free Trial Offered?
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

Oracle

Date Founded

1977

Company Location

United States

Company Website

docs.oracle.com/en/cloud/paas/identity-cloud/idcsc/oraclesocialcloudservice.html

Company Facts

Organization Name

SocialRoots.ai

Date Founded

2024

Company Location

United States

Company Website

www.socialroots.ai/closed-loop-referral-system

Categories and Features

Social Selling

Automated Publishing
Compliance Management
Content Discovery
Content Management
Employee Advocacy
Gamification
Lead Engagement
Performance Metrics
Pre-Approved Content Library
Single Sign On
Social Media Monitoring

Categories and Features

Social Work Case Management

Case Notes
Client Management
Document Management
Forms Management
Goal Setting / Tracking
Program Management
Referral Management
Reporting & Statistics
Scheduling
Volunteer Management

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