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What is Oracle Social Cloud?

Oracle Social Cloud Service is an all-encompassing platform aimed at improving and broadening customer interactions through various social media channels. This solution integrates four essential elements of social relationship management—social listening, social analytics, social engagement, and social publishing—into one unified interface, providing the most comprehensive social relationship management offering available today. To make the most of this service, users need to have an Oracle Identity Cloud Service account with the right access permissions, such as being designated as an Identity Domain Administrator or Application Administrator. Additionally, an Oracle Social Cloud Service account with administrative rights is critical for establishing federated authentication alongside the Oracle Social Cloud Service itself. For seamless provisioning, it is also necessary to obtain client credentials, which include the client ID and client secret, as well as the appropriate API access permissions to ensure correct authentication with the REST APIs of Oracle Social Cloud Service. This level of integration allows organizations to enhance their social media management efforts and refine their customer engagement tactics, ultimately leading to a more effective communication strategy. By leveraging these tools, businesses can foster stronger connections with their audience and adapt to the ever-changing social landscape.

What is Oracle Cloud Infrastructure Notifications?

Oracle Cloud Infrastructure Notifications is a highly effective publish/subscribe service that streamlines the delivery of alerts and messages to various platforms, such as Oracle Functions, email, and popular messaging services like Slack and PagerDuty. It guarantees secure access through its integration with Identity and Access Management while maintaining consistent message delivery, even during periods of elevated traffic. This service enables users to dispatch notifications in response to alarm triggers, facilitating the relay of messages from the Monitoring and Events Service to several endpoints, including email and HTTPS. Users can receive alerts regarding a variety of events, such as new file uploads in object storage or the launch of new compute instances. Furthermore, Notifications can initiate specific Functions to execute small code snippets, allowing for automated actions like scaling resources for an Autonomous Database instance or adjusting the configuration of a compute instance. Administrators can easily manage subscriptions through the console, SDK, or Notifications API, ensuring a smooth and efficient user experience. This all-encompassing service not only boosts operational efficiency but also empowers users to adopt a proactive approach in managing their cloud resources, ultimately leading to better performance and resource optimization. The integration of such a versatile system enhances the overall capabilities of the Oracle Cloud environment.

Media

Media

Integrations Supported

PagerDuty
Slack
Teamstack

Integrations Supported

PagerDuty
Slack
Teamstack

API Availability

Has API

API Availability

Has API

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Pricing Information

$0.02 per 1000 emails sent
Free Trial Offered?
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

Oracle

Date Founded

1977

Company Location

United States

Company Website

docs.oracle.com/en/cloud/paas/identity-cloud/idcsc/oraclesocialcloudservice.html

Company Facts

Organization Name

Oracle

Date Founded

1977

Company Location

United States

Company Website

www.oracle.com/devops/notifications/

Categories and Features

Social Selling

Automated Publishing
Compliance Management
Content Discovery
Content Management
Employee Advocacy
Gamification
Lead Engagement
Performance Metrics
Pre-Approved Content Library
Single Sign On
Social Media Monitoring

Categories and Features

IT Alerting

Alert Noise Reduction
Alert Routing
Dynamic Notifications
Enriched Incident Context
Escalation Policies
Incident History Audit
Multi-User Alerting
Multiple Alert Types
On-Call Management
Rich HTML Email Notifications

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