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What is Oracle Unified Assurance?

Create a robust service assurance framework that integrates automated root cause analysis through event correlation, machine learning (ML), and topology mapping. Oracle Unified Assurance can either augment existing assurance tools by providing a unified monitoring layer or act as a standalone assurance platform. This solution is adept at smoothly fitting into multivendor networks and various management systems, and it can also be employed in a hybrid setup. Utilizing Oracle’s Unified Assurance enables organizations to automate their assurance workflows and supports both assisted and completely automated closed-loop processes. This framework is specifically tailored for dynamic, end-to-end assurance in large-scale 5G environments, ensuring superior service quality and enhancing customer experiences through advanced ML analytics. Additionally, optimize network and service operations by integrating with current tools, while also maximizing the value of existing investments through a strategic approach that focuses on tool optimization, paving the way for more autonomous operations, and ultimately leading to enhanced efficiency and service dependability. Furthermore, this holistic approach not only improves operational effectiveness but also positions businesses to adapt to evolving technological landscapes seamlessly.

What is Miuros?

Miuros revolutionizes your data into actionable insights through AI-powered analytics, quality assurance, and automation specifically designed for growing customer service teams worldwide. With a wealth of customer service data available, we are committed to helping you unlock its maximum potential. The Miuros Intelligence Suite allows you to swiftly tackle intricate inquiries, improve customer interactions, and enhance operational effectiveness. Our flexible dashboards provide managers with the tools to make informed and unbiased decisions autonomously based on data. Moreover, our quality assurance solution is dedicated to empowering agents by identifying opportunities for their development and advancement. For more seasoned customer service teams, we present an AI-driven assistant that utilizes machine learning to automate routine tasks, enabling your team to concentrate on more complex challenges. In addition, our customer service data suite integrates effortlessly with platforms such as Zendesk, Freshdesk, Salesforce Service Cloud, and Help Scout, guaranteeing a comprehensive view of your customer service operations. We take care of implementing your customer service data suite, freeing your IT department from involvement, so you can devote your attention to what really counts—improving service quality and ensuring customer satisfaction. Ultimately, Miuros is here to transform your customer service experience into one that is not only efficient but also remarkably effective.

Media

Media

Integrations Supported

Elastic Cloud

Integrations Supported

Dixa
Freshdesk
Help Scout
Helpshift
Intercom
Salesforce Agentforce Service
Zendesk

API Availability

API Availability

Pricing Information

Pricing not provided

Pricing Information

€20 per month

Supported Platforms

SaaS

Supported Platforms

SaaS

Customer Service / Support

Standard Support
Web-Based Support

Customer Service / Support

Web-Based Support

Training Options

Documentation Hub
Webinars

Training Options

Documentation Hub
Online Training
On-Site Training

Company Facts

Organization Name

Oracle

Date Founded

1977

Company Location

United States

Company Website

www.oracle.com/industries/communications/closed-loop-automation/service-assurance/

Company Facts

Organization Name

Miuros

Date Founded

2016

Company Location

France

Company Website

miuros.com

Categories and Features

Network Monitoring

Bandwidth Monitoring
Baseline Manager
Diagnostic Tools
IP Address Monitoring
Internet Usage Monitoring
Real Time Analytics
Resource Management
Server Monitoring
Uptime Monitoring

Root Cause Analysis

Not specified

Categories and Features

Data Analysis

Data Visualization
Predictive Analytics
Text Analytics

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