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What is Origina?

Origina distinguishes itself as a leading independent provider of third-party software support specifically for IBM software, offering a vast selection of over 800 IBM products through the Passport Advantage program to a diverse clientele. Our dedicated team of Global IBM® Experts is available 24/7, guaranteeing that customers can receive assistance within a mere 30 minutes, thanks to our carefully established Service Level Agreements (SLAs). By making the switch to Origina for their software support, clients are able to achieve remarkable savings of up to 50 percent each year, while also sidestepping mandatory upgrades, which can often be a financial burden. This strategy not only boosts financial efficiency but also enables clients to maximize the value they get from their IBM software by extending its useful lifespan. With a commitment to transforming the software support landscape, Origina operates on core principles aimed at prolonging the software lifecycle, enhancing security and stability, and improving overall functionality and performance. Ultimately, our mission is to empower customers by optimizing their technology investments while ensuring they receive unparalleled quality in support services. Through this approach, we strive to foster enduring partnerships that enhance customer satisfaction and drive innovation in the industry.

What is Infraon Infinity?

Infraon Infinity is a comprehensive SaaS product suite aimed at synchronizing your IT infrastructure with customer success, enabling swift problem resolution regardless of location. Its flexible modular framework allows for an initial small-scale deployment that can be significantly expanded as your needs grow. By establishing an integrated IT infrastructure and customer ecosystem, organizations can derive critical insights into elements such as noise reduction and predictive remediation strategies. For executives, including CEOs and CTOs, ensuring a consistently functional IT infrastructure is paramount, as the repercussions of mismanaged IT assets can be dire. This is particularly concerning in an era where support ticket volumes are escalating across various customer and employee communication channels, compounded by the complexities of legacy, cloud, and hybrid IT systems. Navigating through a convoluted assortment of both SaaS and on-premise products can be an overwhelming task for ITOps teams, often leading to frustrating user experiences. Furthermore, as businesses evolve, the pressure to transition to new products can disrupt operational efficiency and hinder overall success. Adopting a cohesive solution like Infraon Infinity can effectively alleviate these challenges, promoting a more seamless operational flow and enhancing overall productivity. By leveraging such an approach, organizations can not only improve their IT management but also foster a more adaptable and resilient business environment.

Media

Media

Integrations Supported

IBM Cloud
IBM Cognos Analytics
IBM DataStage
IBM Db2
IBM FileNet Content Manager
IBM Informix
IBM OpenPages
IBM Sterling Connect:Direct
IBM Storage Protect
IBM WebSphere Application Server
Infraon AIOps
Infraon Assets
Infraon Helpdesk
Infraon IMS
Infraon ITSM
Infraon NCCM
Infraon NMS
Infraon OSS
Infraon Uptime

Integrations Supported

IBM Cloud
IBM Cognos Analytics
IBM DataStage
IBM Db2
IBM FileNet Content Manager
IBM Informix
IBM OpenPages
IBM Sterling Connect:Direct
IBM Storage Protect
IBM WebSphere Application Server
Infraon AIOps
Infraon Assets
Infraon Helpdesk
Infraon IMS
Infraon ITSM
Infraon NCCM
Infraon NMS
Infraon OSS
Infraon Uptime

API Availability

Has API

API Availability

Has API

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

Origina

Date Founded

2012

Company Location

United kingdom

Company Website

www.origina.com

Company Facts

Organization Name

Infraon

Date Founded

2021

Company Location

United States

Company Website

infraon.io/infraon-infinity.html

Categories and Features

Categories and Features

Incident Management

Audit Trail
Corrective Actions (CAPA)
Disaster Recovery
IT Incident Management
Incident Reporting
OSHA Compliance
Root-Cause Diagnosis
Safety Management
Task Management
Ticket Management

IT Asset Management

Asset Tracking
Audit Management
Compliance Management
Configuration Management
Contract/License Management
Cost Tracking
Depreciation Management
IT Service Management
Inventory Management
Maintenance Management
Procurement Management
Requisition Management
Supplier Management

IT Management

Capacity Monitoring
Compliance Management
Event Logs
Hardware Inventory
IT Budgeting
License Management
Patch Management
Remote Access
Scheduling
Software Inventory
User Activity Monitoring

IT Service

Contract Management
IT Asset Management
Incident Management
Knowledge Management
Release Management
Self Service Portal
Service Catalog
Service Reporting
Ticket Management

ITSM

Asset Tracking
Availability Management
Change Management
Configuration Management
Contract/License Management
Dashboard
Incident Management
Problem Management
Project Management
Release & Deployment Management
Self Service Portal

Network Monitoring

Bandwidth Monitoring
Baseline Manager
Diagnostic Tools
IP Address Monitoring
Internet Usage Monitoring
Real Time Analytics
Resource Management
SLA Monitoring
Server Monitoring
Uptime Monitoring
Web Traffic Reporting

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