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What is OvationCXM?
Transform fragmented interactions with customers, whether involving internal teams or external collaborators, into remarkable experiences that generate immediate financial benefits and greatly improve your Net Promoter Score. A complete system overhaul isn't necessary to achieve this. OvationCXM is the leading CXM platform that seamlessly integrates disparate internal functions and third-party services, offering a comprehensive view of customer interactions throughout your entire ecosystem. Cultivate a unified perspective among various organizations to guarantee smooth customer journeys and effective communication across your network. Gain accurate answers to inquiries and deliver them swiftly through Messenger, our adaptable digital platform that includes webchat, email, phone, SMS, and more. Equip your teams and end-users with AI models specifically trained and tagged to provide relevant, customized information. Leverage Smart Buttons and on-screen deep links to effectively engage your customers, resulting in faster and more informed resolutions. By refining these processes, you can significantly boost overall customer satisfaction and foster long-term loyalty, ultimately driving sustained business success.
What is Golden?
A significant gap exists in the form of a decentralized graph that showcases canonical knowledge, which is both openly available and encourages contributions from users. Our objective is to create a protocol that effectively captures the vast array of 10 billion entities and the public knowledge associated with them. The core components of these facts, known as triples—specifically fact triples or SPO triples—interlink entities to form a comprehensive knowledge graph. These triples are essential for building the vast repository of knowledge we have today. The proposed protocol will be flexible enough to include various types of triples, qualifiers, and supporting data. This expansive triple graph has the potential to enhance decentralized applications (Dapps) and services reliant on critical knowledge. Contributors will be able to submit their triples for validation, and upon approval, they will receive tokens as a form of reward. The acceptance process for triples will involve validators and predictions from the knowledge graph itself, establishing a strong quality control system. This initiative not only incentivizes the contributions to the knowledge graph but also integrates protective measures against misuse, fostering a dependable and sustainable knowledge ecosystem. By implementing this protocol, we take a vital step toward democratizing knowledge access on a large scale, making it more inclusive and participatory. This collective effort aims to empower individuals and enhance the overall landscape of knowledge sharing in the digital age.
API Availability
Has API
API Availability
Has API
Pricing Information
Pricing not provided.
Free Trial Offered?
Free Version
Pricing Information
Pricing not provided.
Free Trial Offered?
Free Version
Supported Platforms
SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux
Supported Platforms
SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux
Customer Service / Support
Standard Support
24 Hour Support
Web-Based Support
Customer Service / Support
Standard Support
24 Hour Support
Web-Based Support
Training Options
Documentation Hub
Webinars
Online Training
On-Site Training
Training Options
Documentation Hub
Webinars
Online Training
On-Site Training
Company Facts
Organization Name
OvationCXM
Date Founded
2014
Company Location
United States
Company Website
www.ovationcxm.com
Company Facts
Organization Name
Golden
Company Website
golden.xyz/
Categories and Features
Conversational AI
Code-free Development
Contextual Guidance
For Developers
Intent Recognition
Multi-Languages
Omni-Channel
On-Screen Chats
Pre-configured Bot
Reusable Components
Sentiment Analysis
Speech Recognition
Speech Synthesis
Virtual Assistant
Customer Experience
Action Management
Analytics
Customer Segmentation
Dashboard
Feedback Management
Knowledge Management
Multi-Channel Collection
Sentiment Analysis
Survey Management
Text Analysis
Trend Analysis
Customer Journey Mapping Tools
Action Management
Attribution Modeling
Behavioral Analytics
Collaboration
Customer Profiles
Data Import / Export
Predictive Analytics
Surveys & Feedback
Templates
Categories and Features
Knowledge Management
Artificial Intelligence (AI)
Cataloging / Categorization
Collaboration
Content Management
Decision Tree
Discussion Boards
Full Text Search
Knowledge Base Management
Self Service Portal
