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What is PBXware?

PBXware stands out as the original and most prominent IP PBX Professional Open Standards Turnkey Telephony Platform available today. Since its inception in 2004, PBXware has been delivering adaptable, dependable, and scalable Next Generation Communication Systems (NGCS) alongside VoIP solutions tailored for small and medium-sized businesses (SMBs), large enterprises, Internet Telephony Service Providers (ITSPs), call centers, and various governmental agencies across the globe. This achievement is realized by integrating the finest elements of cutting-edge technologies. The Bicom Systems softswitch is offered in several editions, including Business, Call Center, and Multi-Tenant, with each edition designed to support specific features that enhance performance, reliability, and expandability, ensuring users get the most out of their systems. This versatility makes PBXware a preferred choice for organizations seeking robust telephony solutions.

What is Unify OpenScape?

Communication has transformed in many ways, yet at its core, the most vital tool we depend on remains our voice. Unify OpenScape Voice, a component of the Unify OpenScape Enterprise suite, enables your organization to communicate effectively with colleagues, clients, and all relevant parties, ensuring interactions are not only immediate but also rich in substance. Whether used as a standalone voice solution or in combination with other unified communication systems, Unify OpenScape Voice offers carrier-grade dependability, strong security features, and remarkable scalability—capable of accommodating up to 100,000 users per node—alongside flexible deployment options available in both on-premise and cloud configurations. This solution facilitates a smooth integration between voice services and various functions such as mobility, video conferencing, chat, messaging, presence, and a unified number service. Additionally, you can seamlessly integrate voice functionalities into your existing business applications without needing to revamp your current multi-vendor voice infrastructure, all accomplished through a unified, coherent framework. As a result, organizations can significantly improve their communication strategies while ensuring both adaptability and dependability. Ultimately, Unify OpenScape Voice positions businesses to thrive in a fast-paced digital landscape.

Media

Media

Integrations Supported

Facebook
HubSpot CRM
HubSpot Customer Platform
Microsoft Dynamics 365
Odoo
OpenScape Session Border Controller
Pipedrive
Salesforce
SugarCRM
SuiteCRM
Vtiger CRM
WhatsApp
Zendesk
Zoho CRM
gloCOM

Integrations Supported

Facebook
HubSpot CRM
HubSpot Customer Platform
Microsoft Dynamics 365
Odoo
OpenScape Session Border Controller
Pipedrive
Salesforce
SugarCRM
SuiteCRM
Vtiger CRM
WhatsApp
Zendesk
Zoho CRM
gloCOM

API Availability

Has API

API Availability

Has API

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

Bicom Systems

Date Founded

2003

Company Website

bicomsystems.com

Company Facts

Organization Name

Mitel

Date Founded

1971

Company Location

Canada

Company Website

unify.com/en/

Categories and Features

Business Phone Systems

Call Logging
Call Monitoring
Call Recording
Call Routing
Employee Directory
IVR / Voice Recognition
Mobile Access
Virtual Call Center
Web Conferencing

Business VoIP

Call Parking
Call Recording
Contact Management
Encryption
IVR / Voice Recognition
Ring Groups
SIP Trunking
Unified Communications
Voice Quality Enhancement

Call Center

Blended Call Center
Call Logging
Call Recording
Call Scripting
Campaign Management
Database
Escalation Management
IVR / Voice Recognition
Inbound Call Center
Manual Dialer
Outbound Call Center
Predictive Dialer
Progressive Dialer
Queue Management
Real-time Chat
Reporting/Analytics

Cloud PBX

Call Recording
Call Routing
IVR / Voice Recognition
Ring Groups
SIP Trunking
Virtual Extensions
Web Conferencing

PBX

Telephony

Auto-Dialer
Call Center Management
Call Monitoring
Contact Management
IVR / Voice Recognition
Inbound Reporting
Outbound Reporting
Predictive Dialer
Telemarketing Management
VoIP
Voice & Data Integration

Unified Communications

Audio / Video Conferencing
Calendar Management
Call Recording
Call Routing
Chat / Messaging
Fax Management
File Sharing
Mobile Access
Multi-User Collaboration
Voice Mail

Categories and Features

Business VoIP

Call Parking
Call Recording
Contact Management
Encryption
IVR / Voice Recognition
Ring Groups
SIP Trunking
Unified Communications
Voice Quality Enhancement

Unified Communications

Audio / Video Conferencing
Calendar Management
Call Recording
Call Routing
Chat / Messaging
Fax Management
File Sharing
Mobile Access
Multi-User Collaboration
Voice Mail

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