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features
design
support

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What is POMS?

POMS is a robust solution tailored to optimize project office operations effectively. It supports a multi-user environment where projects can be initiated and overseen effortlessly. By consolidating various tasks that are generally performed across multiple distinct software platforms, POMS can markedly boost project productivity. All data is securely housed in a centralized repository, allowing users to access necessary information within a distributed computing environment. POMS presents impressive flexibility in its deployment options, ranging from a simple standalone setup to a complex load-balanced four-tier client-server arrangement. No matter which deployment method is utilized, including remote access via the Internet, POMS ensures a uniform graphical user interface. This interface is not dependent on web browsers; rather, it features a high-quality native design similar to that which users expect on their desktop systems, contributing to a more agile and user-friendly experience than conventional browser-based solutions. Additionally, POMS's intuitive design empowers team members to navigate the application with little to no training, thereby enhancing overall efficiency right from the beginning. Ultimately, this streamlined approach not only saves time but also fosters a collaborative environment among team members.

What is NetSupport ServiceDesk?

Technology is critical for any organization's success, and the help desk plays a vital role in ensuring a reliable and effective IT infrastructure. It does more than just respond to everyday IT issues encountered by users; it also highlights recurring problems, enabling organizations to identify and address root causes, which ultimately contributes to a more efficient work environment. By integrating seamlessly with existing IT systems, NetSupport ServiceDesk provides essential processes that enable you to effectively track, organize, manage, and resolve even the most complex support challenges. Its intuitive and customizable browser-based interface, compatible with both desktop and mobile devices, ensures comprehensive workflow management. Furthermore, it produces detailed management reports and includes a self-service portal for users, giving technicians all the necessary resources for successful support delivery. In addition, the solutions database empowers customers to seek answers before raising an incident, significantly enhancing the overall support experience. This proactive strategy not only boosts operational efficiency but also encourages users to independently troubleshoot issues, leading to greater satisfaction and productivity within the organization. As technology continues to evolve, leveraging such solutions becomes increasingly important for maintaining a competitive edge.

Media

Media

Integrations Supported

Flip

Integrations Supported

API Availability

API Availability

Pricing Information

$500 per user per month

Pricing Information

Pricing not provided

Supported Platforms

Windows
Linux

Supported Platforms

SaaS

Customer Service / Support

Standard Support
Web-Based Support

Customer Service / Support

Standard Support
Web-Based Support

Training Options

Not specified

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

PragSoft

Date Founded

1997

Company Location

United States

Company Website

www.pragsoft.com

Company Facts

Organization Name

NetSupport

Date Founded

1989

Company Location

United Kingdom

Company Website

www.netsupport-inc.com/service-desk/

Categories and Features

Project Management

Agile Methodologies
Budget Management
Client Portal
Collaboration Tools
Cost-to-Completion Tracking
Customizable Templates
Gantt Charts
Idea Management
Kanban Board
Portfolio Management
Resource Management
Time & Expense Tracking
Traditional Methodologies

Categories and Features

Help Desk

Alerts / Escalation
Customizable Branding
Document Storage
Email Integration
IT Asset Management
Interaction Tracking
Knowledge Base
Multi-Channel Communication
Network Monitoring
Real-time Chat
Service Level Agreement (SLA) Management
Ticket Management

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