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What is PR Newswire?

Understand the preferences of your audience, create captivating content, amplify your message through strategic press releases and effective distribution, and assess the outcomes of your efforts. Through Cision's distribution services, powered by PR Newswire, communicators can identify and engage with key influencers, craft compelling stories, and evaluate the monetary impact of their campaigns. As a leading global provider of earned media solutions, Cision equips public relations and marketing professionals with exceptional software and services. The extensive PR Newswire network includes over 4,500 U.S. websites, featuring major outlets such as Yahoo! Finance, MarketWatch, and Business Journals. On a worldwide scale, our reach expands to nearly 10,000 websites, portals, and databases, guaranteeing extensive visibility. Each press release disseminated via Cision is carefully customized with specific keywords chosen by our expert editorial team to boost visibility and relevance. Furthermore, clients can enhance their outreach by zeroing in on influencers based on specific geographic areas and industry sectors. This degree of personalization not only fine-tunes their communications but also significantly increases the likelihood of achieving their desired outcomes. By leveraging these advanced tools, businesses can ensure that their messages resonate with their target audiences effectively.

What is InfoCision?

InfoCision excels in delivering a wide array of traditional call center services coupled with innovative training solutions. Our collection of call center tools is specifically engineered to shorten call times, unify multiple communication platforms, and elevate customer satisfaction. We are committed to enhancing your existing call center operations through tools that automatically capture customer details and demographics, assess incoming calls, and provide training for agents via engaging eLearning modules and simulations. Furthermore, we evaluate quality, enhance employee morale, and more, ensuring a holistic approach to customer service excellence. As a leading provider of direct marketing solutions across various sectors, InfoCision equips clients with the insights needed to make strategic decisions that maximize their return on investment. From our essential call center services to our state-of-the-art training offerings, we serve as your comprehensive marketing service partner. Discover how we can meet your business's specific marketing needs and learn how InfoCision can effectively represent and elevate your brand while enhancing customer interactions. Our commitment to excellence ensures that we not only meet but exceed your expectations, ultimately transforming your marketing strategy into a formidable asset for achieving success.

Media

Media

Integrations Supported

Facebook
Instagram
Newzpoint
Numeracle
Octane11
X (Twitter)

Integrations Supported

Facebook
Instagram
Newzpoint
Numeracle
Octane11
X (Twitter)

API Availability

Has API

API Availability

Has API

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

Cision

Date Founded

1866

Company Location

United States

Company Website

www.prnewswire.com

Company Facts

Organization Name

InfoCision Management Corp

Date Founded

1982

Company Location

United States

Company Website

www.infocision.com

Categories and Features

Public Relations

Article Author Database
Auto-Update Media Lists
Campaign Management
Clippings Management
Communications Calendar
Contact Management
Digital Asset Management
Direct Mail Management
Email Distribution
Press Monitoring
Press Release Builder

Categories and Features

Call Center

Blended Call Center
Call Logging
Call Recording
Call Scripting
Campaign Management
Database
Escalation Management
IVR / Voice Recognition
Inbound Call Center
Manual Dialer
Outbound Call Center
Predictive Dialer
Progressive Dialer
Queue Management
Real-time Chat
Reporting/Analytics

Call Tracking

CRM
Call Log
Call Recording
Call Routing
Caller Identification
Campaign Management
Conversion Tracking
IVR / Voice Recognition
Keyword Tracking

Corporate Wellness

Activity Tracking
Employee Portal
Financial Wellness
Gamification
Goal Setting / Tracking
Health Coaching
Health Monitoring
Health Risk Assessment
Incentive Management
Program Management

Customer Service

Alerts / Escalation
Appointment Management
Call Center Management
Email Management
Knowledge Base
Live Chat
Performance Metrics
Queue Management
Self Service Portal
Social Media Integration
Surveys & Feedback
Virtual Assistant
Workflow Management

Data Analysis

Data Discovery
Data Visualization
High Volume Processing
Predictive Analytics
Regression Analysis
Sentiment Analysis
Statistical Modeling
Text Analytics

Data Visualization

Analytics
Content Management
Dashboard Creation
Filtered Views
OLAP
Relational Display
Simulation Models
Visual Discovery

eLearning Authoring Tools

Content Import / Export
Course Publishing
Gamification
Instructor-Led Courses
Interactive Content
PowerPoint Conversion
Self-Paced Courses
Storyboarding
Template Management
Test / Quiz Creation
Video Management

Employee Communication Tools

Activity / News Feed
Audio / Video Conferencing
Blogs
Chat / Messaging
Employee Directory
Event Calendar
File Sharing
Knowledge Management
Newsletter Management
Surveys & Feedback

Employee Engagement

Benchmarking
Cultural Alignment
Employee Awards
Employee Guides
Employee Recognition
Feedback Management
Goal Management
Health & Wellness Programs
Performance Management
Pulse Surveys

Employee Monitoring

Activity Monitoring
Browsing History
Email Monitoring
Keystroke Recording
Productivity Analysis
Remote Control
Screen Activity Recording
Time & Attendance
Time Tracking

Employee Recognition

Goals
Leaderboards / Activity Tracking
Manager-to-Peer Recognition
Mention Management
Nominations
Peer-to-Peer Recognition
Performance Management
Rewards Catalog
Rewards Points
Social Recognition
eCards

Qualitative Data Analysis

Annotations
Collaboration
Data Visualization
Media Analytics
Mixed Methods Research
Multi-Language
Qualitative Comparative Analysis
Quantitative Content Analysis
Sentiment Analysis
Statistical Analysis
Text Analytics
User Research Analysis

Remote Support

Diagnostic Tools
File Transfer
Live Chat
Real-time Chat
Remote Control
Screen Sharing
Session Recording
Session Transfer
Surveys & Feedback

Telephony

Auto-Dialer
Call Center Management
Call Monitoring
Contact Management
IVR / Voice Recognition
Inbound Reporting
Outbound Reporting
Predictive Dialer
Telemarketing Management
VoIP
Voice & Data Integration

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