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What is PRISM?

Developed by certified change management professionals, our toolkit provides an exceptional starting point right from the outset. It includes a diverse array of strategies and ready-made models, as well as extensive reporting functionalities. The toolkit features fully integrated intervention templates, dashboards, visual representations, and key performance indicators, supplemented by hundreds of pages of detailed "how to" guides and strategic documents that center on change, training, and communication. Furthermore, we provide additional resources that delve into problem-solving and team-building techniques, along with continuous complimentary content and updates to keep you well-informed and prepared. This comprehensive strategy guarantees that you have all the essential tools for effective change management readily available to you. By equipping you with such a robust set of resources, we aim to empower you to navigate the complexities of change with confidence.

What is BMC Helix ITSM?

BMC Helix ITSM is a comprehensive, AI-powered service management solution engineered to help enterprises modernize support operations and improve service delivery at scale. It integrates core ITSM practices with agentic AI capabilities that automate tasks, enhance decision-making, and accelerate root-cause identification. The platform captures and centralizes organizational knowledge, enabling faster issue resolution and more effective self-service experiences. Conversational AI assistants support users wherever they work, reducing ticket volume while improving overall satisfaction. AI-driven incident clustering helps teams detect major issues early, while smart change risk analysis increases deployment confidence and reduces the likelihood of service failures. Teams benefit from improved collaboration through AI-enhanced ChatOps and guided swarming workflows. Integrated discovery and AIOps provide deep visibility into service dependencies, allowing teams to diagnose problems more accurately. Knowledge capture automatically documents resolutions, strengthening organizational intelligence over time. With unified service and operations management, enterprises achieve faster resolution times and more resilient services. The platform ultimately empowers IT teams to deliver consistent, scalable, and proactive support across the entire digital landscape.

Media

Media

Integrations Supported

Astro
BMC AMI Ops Automation for Capping
BMC Compuware Hiperstation
BMC Helix Operations Management
Control-M
Cutover
ISL Light Remote Desktop
InsightAppSec
Kovair QuickSync
OpsHub
Plaid
Planview Hub
Rally Software
Salesforce Data 360
SymphonyAI Apex
Xurrent
tryvium

Integrations Supported

Astro
BMC AMI Ops Automation for Capping
BMC Compuware Hiperstation
BMC Helix Operations Management
Control-M
Cutover
ISL Light Remote Desktop
InsightAppSec
Kovair QuickSync
OpsHub
Plaid
Planview Hub
Rally Software
Salesforce Data 360
SymphonyAI Apex
Xurrent
tryvium

API Availability

Has API

API Availability

Has API

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

PRISM

Company Location

United Kingdom

Company Website

www.leanocm.com

Company Facts

Organization Name

BMC Software

Date Founded

1980

Company Location

United States

Company Website

www.helixops.ai/products/bmc-helix-itsm.html

Categories and Features

Change Management

Approval Workflow
Audit Trail
Automated Notifications
Change Calendar
Change Planning
Compliance Management
Prioritization
Release Management
Task Management
Tracking & Reporting
Training Management

Categories and Features

Change Management

Approval Workflow
Audit Trail
Automated Notifications
Change Calendar
Change Planning
Compliance Management
Prioritization
Release Management
Task Management
Tracking & Reporting
Training Management

ITSM

Asset Tracking
Availability Management
Change Management
Configuration Management
Contract/License Management
Dashboard
Incident Management
Problem Management
Project Management
Release & Deployment Management
Self Service Portal

Service Desk

CMDB
Change Management
IT Asset Management
Incident Management
Knowledge Base
Mobile Access
Procurement Management
Remote Control
SLA Management
Self Service Portal

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