Ratings and Reviews 0 Ratings

Total
ease
features
design
support

This software has no reviews. Be the first to write a review.

Write a Review

Ratings and Reviews 1 Rating

Total
ease
features
design
support

Alternatives to Consider

  • Wrike Reviews & Ratings
    7,635 Ratings
  • Kantata Reviews & Ratings
    2,341 Ratings
    Company Website
  • Project Insight Reviews & Ratings
    122 Ratings
    Company Website
  • Runn Reviews & Ratings
    37 Ratings
    Company Website
  • Resource Guru Reviews & Ratings
    1,043 Ratings
    Company Website
  • Planfix Reviews & Ratings
    58 Ratings
    Company Website
  • SuperOps Reviews & Ratings
    295 Ratings
    Company Website
  • EcholoN Reviews & Ratings
    50 Ratings
    Company Website
  • Paylocity Reviews & Ratings
    8,260 Ratings
    Company Website
  • Freshservice Reviews & Ratings
    2,173 Ratings
    Company Website

What is Promys?

Promys Enterprise PSA is a distinguished cloud-based professional service automation solution specifically designed for IT firms, managed service providers, and companies specializing in audiovisual and physical security services. Its scalable design and intuitive interface provide a wide range of features, including help desk support, time tracking, billing, project management, procurement, service contract management, customer asset oversight, and detailed reporting capabilities. Furthermore, the platform offers real-time visibility into invoicing, purchase orders, and various reports concerning products, labor, contracts, and overall revenue performance, thereby keeping users well-informed and organized. This extensive array of functionalities makes Promys Enterprise PSA an essential resource for businesses aiming to boost their operational efficiency and improve service delivery. Overall, the platform's robust capabilities and ease of use contribute significantly to enhancing productivity and customer satisfaction in a competitive market.

What is Helios?

Helios combines remote monitoring and management with a professional services automation suite, aimed squarely at managed service providers and internal IT teams. Where it differs is the automation. An AI layer called Helio investigates alerts on the affected machine, determines a cause, drafts the remediation and holds it for approval before anything runs. Fixes are reversible and logged. Resolved alerts close their own tickets. Capabilities on every subscription tier: Monitoring across Windows, Windows Server, macOS and Linux. Patch deployment covering the operating system and third-party applications. Endpoint security reporting through Microsoft Defender. Microsoft 365 tenant health. Remote desktop and terminal access from the browser. Ticketing with SLA tracking and email intake. Client-facing portals under your own branding. Automated quarterly business reviews. Hardware lifecycle forecasting. Backup verification. Predictive capacity planning flags disks before they fill. Alert correlation collapses a site-wide outage into one incident. The service desk drafts replies to inbound mail automatically. Subscription costs are fixed by tier and unaffected by headcount. Entry pricing starts at £4 per device per month across 5 to 25 devices, with £20 the monthly minimum. Fixed tiers follow at £99 for 50 devices, £199 for 250, and £399 for an unlimited estate. White labelling is available from the £199 tier upward. A 14 day evaluation requires no payment details.

Media

Media

Integrations Supported

Acumatica Cloud ERP
ConnectWise Cybersecurity Management
Google Calendar
Kaseya VSA
Microsoft Outlook
NinjaOne
QuickBooks Online
Sage 50

Integrations Supported

Anthropic
Apple iOS
Microsoft 365
Microsoft Defender for Business
Ubuntu
Windows 10
Windows 11
Windows Server

API Availability

API Availability

Pricing Information

$39.00/month/user
Promys pricing include mobile, purchasing, quoting, calendar and e-mail integration, portal, unlimited support, and all upgrades.
Free Trial Offered?

Pricing Information

£99/month
Pricing is flat per plan, not per technician: Starter £99/mo, Growth £199/mo, Scale £399/mo. Every feature on every plan. 14-day free trial, no credit card. The agent runs on Windows, Windows Server, macOS and Linux.
Free Trial Offered?

Supported Platforms

SaaS
Android
iPhone
iPad

Supported Platforms

SaaS
Windows
Mac
Linux

Customer Service / Support

Standard Support

Customer Service / Support

Web-Based Support

Training Options

Documentation Hub
Online Training
On-Site Training

Training Options

Documentation Hub

Company Facts

Organization Name

Promys

Date Founded

2003

Company Location

Canada

Company Website

www.promys.com

Company Facts

Organization Name

Helios

Date Founded

2024

Company Location

United Kingdom

Company Website

heliosmsp.io

Categories and Features

Professional Services Automation

Billing & Invoicing
CRM
Client Portal
Document Management
Project Management
Proposal Generation
Quote Management
Resource Management
Time & Expense Tracking

Categories and Features

AI PSA

Not specified

MSP

Backup Management
Dashboard
Help Desk
Issue Management
Patch Management
Remote Access
Remote Systems Monitoring
Scheduling

RMM

For MSPs
IT Asset Management
Mobile Access
Network Monitoring
Patch Management
Real-time Alerts
Remediation Management

Popular Alternatives

Q360 PSA Solution Reviews & Ratings

Q360 PSA Solution

Solutions360

Popular Alternatives

ePROMIS Construction ERP Reviews & Ratings

ePROMIS Construction ERP

ePROMIS Solutions
ePROMIS ERP Reviews & Ratings

ePROMIS ERP

ePROMIS Solutions
Kaseya BMS Reviews & Ratings

Kaseya BMS

Kaseya