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What is PTC SKD?

Companies that focus on service often encounter chaos and inefficiency when it comes to diagnosing issues, resulting in unnecessary visits from technicians, an overabundance of part returns, and a high rate of "no fault found" incidents. The PTC Service Knowledge and Diagnostics solution presents an advanced method by utilizing connected interactive diagnostics that automate problem identification and support remote diagnostics for smart, connected products (SCP) through a comprehensive knowledge base. Keeping up with PTC's latest advancements will provide insights into their groundbreaking releases and the forward-looking strategy for Service Knowledge and Diagnostics (SKD). In the automotive industry, adopting PTC's solutions has led to a remarkable reduction in service calls and dispatch needs, surpassing 20 percent. In addition, the time taken to resolve issues has significantly decreased, with improvements ranging from 20 to 75 percent, while also allowing for the rapid distribution of innovative solutions among teams. Furthermore, there has been a 40 percent reduction in diagnostic steps per call, which in turn has lowered service and warranty expenses, greatly improving equipment uptime. The ongoing enhancements brought about by PTC's diagnostic tools highlight their profound influence on optimizing service delivery and operational efficiency. This transformation not only benefits companies but also enhances customer satisfaction and trust in service reliability.

What is BILT?

BILT represents a groundbreaking customer experience platform that provides extensive 3D interactive instructions, integrating voice, text, and animations to assist users with a diverse array of products from various brands. With its cutting-edge 3D interactive Intelligent Instructions, users can assemble, install, set up, maintain, train, and repair items with a significant reduction in uncertainty. The user experience begins with a comprehensive overview of the product, outlining the required number of people, estimated time commitment, total steps needed, necessary tools, and included parts. Customers are guided through each step with the ability to listen to audio directions, read written instructions, and quickly replay any specific step as needed. They can also tap on components for extra information and manipulate 3D visuals by zooming or rotating to examine the product from different angles. Furthermore, BILT streamlines the operations of brands and service teams by allowing customers to conduct maintenance and repairs more efficiently, which lowers risks, reduces service costs, minimizes warranty claims, and improves the overall setup experience. In doing so, BILT not only boosts customer satisfaction but also cultivates brand loyalty through superior service interactions. This innovative approach ultimately transforms the way users engage with their products, making the entire process more intuitive and enjoyable.

Media

Media

Integrations Supported

Additional information not provided

Integrations Supported

Additional information not provided

API Availability

API Availability

Pricing Information

Pricing not provided
Free Trial Offered?

Pricing Information

Free
Free Version

Supported Platforms

SaaS

Supported Platforms

SaaS
Android
iPhone
iPad

Customer Service / Support

Web-Based Support

Customer Service / Support

Web-Based Support

Training Options

Documentation Hub
Webinars

Training Options

Documentation Hub
Webinars
Online Training

Company Facts

Organization Name

PTC

Date Founded

1984

Company Location

United States

Company Website

www.ptc.com/en/products/service-knowledge-diagnostics

Company Facts

Organization Name

BILT

Date Founded

2015

Company Location

United States

Company Website

biltapp.com

Categories and Features

Knowledge Management

Not specified

Work Instructions

Not specified

Categories and Features

Work Instructions

Not specified

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