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What is PTC Warranty?

PTC Warranty is an end-to-end warranty management solution designed to help companies enhance their warranty operations and minimize associated costs. The platform offers a comprehensive suite of features including claims management, supplier recovery, and service order tracking, automating manual processes to reduce errors and increase efficiency. With integrated warranty analytics, businesses can monitor warranty performance in real-time, identify trends, and optimize their warranty strategies. PTC Warranty’s ability to streamline product returns and prevent fraud helps companies save time and money while improving customer satisfaction. It also integrates seamlessly with existing systems to improve workflows and data visibility across all departments. The software's automation capabilities ensure that warranty claims are processed quickly and accurately, reducing turnaround times and boosting operational productivity. For companies looking to minimize risk and maximize their warranty processes' effectiveness, PTC Warranty offers a scalable, flexible solution that supports continuous improvement.

What is Claimlane?

Claimlane is aftersales software for ecommerce brands and retailers in the US, UK, and Nordics. Support teams use it to manage warranty claims, returns, repairs, and spare part orders without chasing customers for missing details. The claim form collects everything up front: product photos, videos, serial numbers, receipts, and order info. Rules decide what happens next based on product, warranty period, and supplier terms. Claimlane’s AI Agent is built only for warranty claims and returns. It looks at the evidence, applies those rules, and recommends a resolution so new agents don’t need months of product training. Managers get data on faulty products, recurring issues, and which suppliers slow things down. Claims can be shared with suppliers directly, and B2B partners can file claims in the same system. 75+ integrations cover webshops, ERPs, helpdesks, and shipping. MaxGaming, with 30,000+ SKUs, now closes complex RMA cases 77% faster.

Media

Media

Integrations Supported

Integrations Supported

Adobe Commerce
AfterShip
BigCommerce
Dixa
Dynamics 365 Commerce
EasyPost
Fin
Freshdesk
Gorgias
Klaviyo
PrestaShop
Salesforce Agentforce Commerce
Sendcloud
ShipStation
Shopware
Traede
WooCommerce
Zendesk
commercetools
nShift

API Availability

API Availability

Has API

Pricing Information

Pricing not provided
Free Trial Offered?

Pricing Information

$800/month
Includes 2,000 tickets per year, standard integrations, and API access with webhooks. Custom plans are priced on ticket volume and add-on modules, such as Analytics and custom integrations. Book a demo for a quote.

Supported Platforms

SaaS

Supported Platforms

SaaS
Windows
Mac

Customer Service / Support

Web-Based Support

Customer Service / Support

Standard Support
Web-Based Support

Training Options

Documentation Hub
Webinars

Training Options

Documentation Hub
Webinars
Online Training

Company Facts

Organization Name

PTC

Date Founded

1985

Company Location

United States

Company Website

www.ptc.com/en/products/ptc-warranty

Company Facts

Organization Name

Claimlane

Company Location

Denmark

Company Website

www.claimlane.com

Categories and Features

Warranty Management

Not specified

Categories and Features

Customer Experience

Action Management
Analytics
Feedback Management
Knowledge Management

Returns Management

Not specified

Warranty Management

Not specified

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