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Ratings and Reviews 0 Ratings
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PylonPylon serves as a comprehensive support platform tailored for contemporary B2B enterprises. We equip post-sales teams with essential tools such as ticketing software, an omnichannel approach for B2B communications (including Slack Connect and Microsoft Teams), an interactive chat widget, a robust knowledge base, an AI-powered support bot, along with customer marketing and account management solutions. Our platform is designed specifically to address the unique needs of B2B businesses, enabling you to assist customers on their preferred channels while facilitating various support tiers. Our AI feature can generate support articles derived from previous issue resolutions, while our Triggers help formalize workflows and business processes. Additionally, with Macros, you can efficiently handle frequent inquiries. Engagement tracking allows for the dissemination of updates, newsletters, and new feature announcements to your clients. All customer information is meticulously organized and accessible in one centralized location, providing stakeholders with a comprehensive view of their team's ongoing concerns. If you're considering utilizing Slack for customer support, we would love to connect, as our users typically manage over 180 customer channels. The integration of these tools not only enhances communication but also streamlines the support process, leading to higher customer satisfaction and improved operational efficiency.
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What is PYLON ERP?
The supremacy of PYLON is apparent immediately upon installation. This state-of-the-art platform, constructed on the Microsoft .NET Framework 4.5, offers unparalleled speed, reliability, and data security. Users can easily produce printouts without any technical know-how! These printouts are adaptable, suitable for viewing on browser screens, incorporating into diverse Office formats, attaching in emails, or even presenting as KPIs (Key Performance Indicators) on customized dashboards. Each individual using PYLON benefits from a personalized experience, with the ability to adjust their work dashboard by adding or eliminating data fields, as well as tailoring their own processes and calculations via the Workflow Customizer. While you focus on your tasks, the system quietly functions in the background, calculating and assembling the information you need. Furthermore, you have the option to set up the PYLON Scheduler to create printouts overnight, ensuring they arrive in your inbox just as your daily responsibilities are finished. This capability significantly boosts productivity and facilitates efficient workflow management, ultimately leading to a smoother operational experience. As a result, PYLON stands out as an essential tool for modern businesses striving for excellence.
What is ERIC ERP?
Manage transactions and generate reports from anywhere with an Internet browser, taking advantage of various deployment options, whether through local servers or cloud subscriptions. The system allows for workflow customization and provides notifications via the ERIC inbox, email, or SMS alerts. A personalized dashboard enhances decision-making through customizable graphs and charts. Users are empowered to adjust web screens, forms, and reports according to their specific preferences. Field-level access restrictions are enforced based on defined roles and functions, while report generation and processing can be scheduled for specific dates and times. Moreover, all pertinent CAS rules are embedded within the system. This all-encompassing and innovative ERP solution integrates financial, distribution, manufacturing, and human resource software applications. Additionally, ERIC has expanded its functionality to incorporate mobile and internet-based applications, making it accessible both in the office and remotely. With these improvements, users can experience more efficient operations and a smoother interaction process, ultimately enhancing productivity. The versatility of this system ensures it meets the diverse needs of various users, catering to a wide range of operational requirements.
Integrations Supported
Microsoft 365
Microsoft Azure
API Availability
Has API
API Availability
Has API
Pricing Information
Pricing not provided.
Free Trial Offered?
Free Version
Pricing Information
Pricing not provided.
Free Trial Offered?
Free Version
Supported Platforms
SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux
Supported Platforms
SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux
Customer Service / Support
Standard Support
24 Hour Support
Web-Based Support
Customer Service / Support
Standard Support
24 Hour Support
Web-Based Support
Training Options
Documentation Hub
Webinars
Online Training
On-Site Training
Training Options
Documentation Hub
Webinars
Online Training
On-Site Training
Company Facts
Organization Name
EPSILON NET
Date Founded
1999
Company Location
Greece
Company Website
www.pylon.gr/
Company Facts
Organization Name
Jupyter Systems Inc
Company Location
United States
Company Website
www.jupitersystems.com/eric-enterprise-resource-planning-e
Categories and Features
ERP
Accounting Integration
Accounting Management
CRM
Dashboard
Distribution Management
Enterprise Asset Management
Financial Management
HR Management
Inventory Management
Order Management
Project Management
Purchase Order Management
Purchasing
Reporting/Analytics
Sales Management
Supply Chain Management
Warehouse Management
Categories and Features
ERP
Accounting Integration
Accounting Management
CRM
Dashboard
Distribution Management
Enterprise Asset Management
Financial Management
HR Management
Inventory Management
Order Management
Project Management
Purchase Order Management
Purchasing
Reporting/Analytics
Sales Management
Supply Chain Management
Warehouse Management