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What is Pace?

Pace functions as a platform driven by artificial intelligence, specifically designed for the insurance sector, which supports the creation, implementation, and management of agents that streamline various operational workflows. It includes a range of capabilities such as processing submissions, managing policies, handling claims, ensuring quality control, initiating first notices of loss (FNOL), generating certificates, executing endorsements, and performing data entry. These agents are adept at understanding procedures, extracting pertinent information from insurance documents, and facilitating communication through phone calls, emails, and text messages, while also interacting with APIs, web portals, desktop programs, and older systems. The platform boasts features that enhance workflow organization, provide human oversight for sensitive tasks, and maintain thorough audit trails to uphold accountability throughout processes. The agent-building utility known as Tempo within Pace empowers teams in insurance operations to describe procedures in straightforward language and to create and improve agents based on sample cases as standards. Targeting carriers, brokers, managing general agents, third-party administrators, and wholesalers, Pace aims to optimize and automate both back-office and customer service tasks, ultimately improving operational efficiency. By utilizing Pace, insurance companies are positioned to markedly decrease manual labor and elevate the quality of service delivered to their clientele, fostering a more effective operational environment. This innovative approach not only enhances productivity but also supports the transformation of industry standards in service delivery.

What is Hi Marley?

Explore the Hi Marley texting platform, which effectively connects carriers, their partners, and end customers during crucial moments. Whether it's claims processing, underwriting, or policy interactions, Hi Marley guarantees robust support for insurance carriers! Our integrated, AI-powered texting solution delivers a seamless and modern communication experience that aligns with the expectations of today’s policyholders. Specifically designed for the insurance industry, the Hi Marley platform boasts exceptional tools and features aimed at boosting customer satisfaction. Representatives can interact through our intuitive web-based application, while customers enjoy the convenience of straightforward text messaging—removing the need for app installations or website navigation. Opting for Hi Marley means you are not just choosing a texting service; you're making a commitment to enhance your customers' experience with insurance. Our team, with deep expertise in the insurance field, tackles the challenges we know intimately. This focus on effective problem-solving distinguishes us within the industry, making us more than just a service provider; we are a dedicated partner in your journey toward success and customer engagement. With Hi Marley, you empower your team to deliver timely updates and support, transforming the overall insurance process for everyone involved.

Media

Media

Integrations Supported

Guidewire

Integrations Supported

API Availability

API Availability

Has API

Pricing Information

Pricing not provided

Pricing Information

Pricing not provided

Supported Platforms

SaaS

Supported Platforms

SaaS

Customer Service / Support

Not specified

Customer Service / Support

Standard Support
Web-Based Support

Training Options

Documentation Hub

Training Options

Documentation Hub
Online Training

Company Facts

Organization Name

Pace

Date Founded

2024

Company Location

United States

Company Website

withpace.com

Company Facts

Organization Name

Hi Marley

Date Founded

2017

Company Location

United States

Company Website

www.himarley.com

Categories and Features

AI Insurance

Not specified

Categories and Features

AI Insurance

Not specified

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