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What is Pace?

Pace functions as a platform driven by artificial intelligence, specifically designed for the insurance sector, which supports the creation, implementation, and management of agents that streamline various operational workflows. It includes a range of capabilities such as processing submissions, managing policies, handling claims, ensuring quality control, initiating first notices of loss (FNOL), generating certificates, executing endorsements, and performing data entry. These agents are adept at understanding procedures, extracting pertinent information from insurance documents, and facilitating communication through phone calls, emails, and text messages, while also interacting with APIs, web portals, desktop programs, and older systems. The platform boasts features that enhance workflow organization, provide human oversight for sensitive tasks, and maintain thorough audit trails to uphold accountability throughout processes. The agent-building utility known as Tempo within Pace empowers teams in insurance operations to describe procedures in straightforward language and to create and improve agents based on sample cases as standards. Targeting carriers, brokers, managing general agents, third-party administrators, and wholesalers, Pace aims to optimize and automate both back-office and customer service tasks, ultimately improving operational efficiency. By utilizing Pace, insurance companies are positioned to markedly decrease manual labor and elevate the quality of service delivered to their clientele, fostering a more effective operational environment. This innovative approach not only enhances productivity but also supports the transformation of industry standards in service delivery.

What is ManageMy?

ManageMy functions as a digital insurance solution designed to help insurance carriers modernize their operations, improve customer interactions, and simplify policy management while enabling them to keep their existing core systems intact. Acting as a robust "deep front-end" interface, it seamlessly integrates and orchestrates various backend systems—including policy administration, billing, claims management, and external tools—providing a unified digital experience for agents, clients, and internal teams. By leveraging this orchestration layer, insurers are empowered to unify their data, automate workflows, and create comprehensive digital customer journeys that span the entire insurance lifecycle, from obtaining quotes and purchasing policies to account management and claims resolution. The platform also includes dedicated modules that support crucial insurance functions such as sales enablement, policy servicing, and claims processing. These interconnected modules work together to accelerate the quoting process, boost customer engagement, and reduce operational bottlenecks through tailored automation, leading to a more agile and effective insurance landscape. Ultimately, this seamless technological integration yields significant advantages for both insurers and their clients, fostering a more dynamic and responsive insurance ecosystem. Additionally, the platform's adaptability allows it to evolve alongside industry changes, ensuring that users remain at the forefront of insurance innovation.

Media

Media

Integrations Supported

Guidewire

Integrations Supported

API Availability

API Availability

Pricing Information

Pricing not provided

Pricing Information

Pricing not provided

Supported Platforms

SaaS

Supported Platforms

SaaS

Customer Service / Support

Not specified

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub

Training Options

Documentation Hub
Online Training

Company Facts

Organization Name

Pace

Date Founded

2024

Company Location

United States

Company Website

withpace.com

Company Facts

Organization Name

ManageMy

Date Founded

2018

Company Location

United States

Company Website

managemy.com

Categories and Features

AI Insurance

Not specified

Categories and Features

Insurance

Not specified

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