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What is Panviva?

Enhancing the capabilities of your workforce is crucial for delivering outstanding service to your customers. Our comprehensive omnichannel platform guarantees that your team operates within a unified and user-friendly environment, significantly improving the customer journey. By leveraging Panviva, you can reduce the time spent on repetitive tasks, encourage collaboration, and maximize the knowledge available within your organization. We centralize all essential company information in one easily reachable hub, inspiring your employees to focus on achieving customer satisfaction. This ensures that whether an employee is new or has been with the company for years, they all have access to the same dependable information. Our platform allows users to organize, share, and collaborate on resources effortlessly, all without leaving their primary workspace. Each staff member is equipped with the vital tools and resources they need to excel in their roles while receiving real-time updates regarding any changes. Unlike conventional training methods that depend on classroom sessions and outdated manuals, Panviva enables new hires to independently locate all necessary information, ensuring they are ready to contribute effectively from their very first day. This forward-thinking strategy not only boosts productivity but also cultivates a more self-assured and capable workforce, paving the way for long-term success. As a result, businesses can thrive in a competitive landscape while maintaining high standards of service.

What is Capacity?

Capacity is the world's pioneering Work Automation Platform that leverages artificial intelligence to streamline support services for both customers and employees alike. This innovative platform continuously learns from your organization and its interactions, enabling it to automate helpdesk processes and decision-making in real-time. Among its numerous advantages, Capacity helps to lower expenses while simultaneously boosting revenue. The advanced helpdesk system facilitates a seamless transition from tier-0 support to tier-1, effectively minimizing the resources spent on repetitive inquiries. Moreover, it significantly enhances employee engagement. With the constant barrage of emails, phone calls, and tickets, your team can benefit from instant access to a centralized knowledge base, allowing them to focus on strategic objectives and tasks that require higher-level cognitive skills. Additionally, customer satisfaction sees marked improvement. With a multitude of questions from clients, providing them with instant responses around the clock elevates their experience and meets their expectations. Thus, Capacity not only optimizes support but also fosters a more efficient and content workforce.

Media

Media

Integrations Supported

Integrations Supported

Adobe Marketo Engage
Box
Bullhorn
Dimension Labs
Encompass
Gmail
Google Calendar
Google Drive
Google Maps
HubSpot Marketing Hub
Jira
Jira Work Management
Microsoft Dynamics 365
Microsoft OneDrive
Salesforce
ServiceNow
Total Expert
UKG Pro
Zendesk

API Availability

API Availability

Has API

Pricing Information

Pricing not provided
Free Trial Offered?

Pricing Information

Subscription pricing model

Supported Platforms

SaaS
Windows

Supported Platforms

SaaS

Customer Service / Support

Standard Support
24 Hour Support

Customer Service / Support

Standard Support
Web-Based Support

Training Options

Documentation Hub
Online Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

Upland Software

Date Founded

2010

Company Location

United States

Company Website

uplandsoftware.com/panviva/

Company Facts

Organization Name

Capacity

Date Founded

2017

Company Location

United States

Company Website

capacity.com

Categories and Features

Corporate Wiki

Not specified

Knowledge Management

Content Management
Decision Tree
Knowledge Base Management
Self Service Portal

Onboarding

Electronic Forms
Orientation Management

Categories and Features

AI Agents for HR

Not specified

AI Customer Service

Not specified

Artificial Intelligence

Chatbot
For Healthcare
For Sales
For eCommerce
Image Recognition
Machine Learning
Natural Language Processing
Predictive Analytics
Process/Workflow Automation
Rules-Based Automation
Virtual Personal Assistant (VPA)

Help Desk

Alerts / Escalation
Automated Routing
Customizable Branding
Document Storage
Interaction Tracking
Knowledge Base
Live Chat
Multi-Channel Communication
Multiple Brands / Products
Real-time Chat
Self Service Portal
Ticket Management

Knowledge Management

Cataloging / Categorization
Collaboration
Content Management
Decision Tree
Full Text Search
Knowledge Base Management
Self Service Portal

Workflow Management

Business Process Automation
Configurable Workflow
Customizable Dashboard
Document Management
Graphical Workflow Editor
No-Code
Task Management
Third Party Integrations
Workflow Configuration

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