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What is ParcelWILL?

ParcelWILL, formerly ParcelPanel, is CWILL’s flagship post-purchase growth platform created for Shopify direct-to-consumer brands. It consolidates order tracking, returns and exchanges, and shipping protection into a unified system that enhances the customer journey after checkout. Instead of sending customers to external carrier pages, merchants can deliver fully branded tracking experiences that reinforce trust and increase engagement. Proactive shipping updates significantly reduce WISMO tickets, lowering customer support costs and freeing up team resources. The platform’s exchange-first returns workflows help businesses retain revenue by encouraging size swaps, store credit, and alternative product selections rather than refunds. A self-service returns portal automates approvals and communications, streamlining operations and improving customer satisfaction. Shipping protection safeguards orders from theft, loss, damage, or delays, protecting both margins and brand reputation. With integrations across 50+ Shopify apps and access to 1,400+ global carriers, ParcelWILL fits seamlessly into existing ecommerce stacks. Built for Shopify certification guarantees reliability, performance, and compliance with Shopify’s highest standards. Beyond operational efficiency, the platform turns tracking pages and return emails into marketing touchpoints that drive upsells and repeat purchases. Trusted by more than 50,000 DTC brands worldwide, ParcelWILL consistently delivers measurable gains in retention and revenue recovery. By transforming post-purchase friction into loyalty-building experiences, ParcelWILL helps ecommerce brands convert operational challenges into competitive advantages.

What is ClickPost?

To minimize returns and foster customer loyalty, it is essential to ensure a positive experience after the purchase. The experience that follows a customer's purchase plays a crucial role in their brand selection. ClickPost provides a comprehensive API platform that facilitates collaboration and enhances visibility in logistics. By utilizing logistics intelligence, it effectively minimizes exceptions and offers real-time tracking along with predictive analytics to elevate the customer experience. Clear communication and well-defined delivery expectations are vital for customers, who also require smooth shipping processes. ClickPost has enabled its clients to boost their shipping Net Promoter Score (NPS) by a staggering 40 percent. Furthermore, our control tower solutions have helped leading companies achieve an impressive ninefold return on investment. The ClickPost Platform serves as an integrated solution that unifies all your applications, ultimately aiding in reducing technology expenditures while enhancing operational efficiency. With such tools at their disposal, businesses can significantly improve their customer satisfaction and profitability.

Media

Media

Integrations Supported

FedEx Ship Manager
Shopify
WooCommerce
Amazon
Appbrew
BigCommerce
CJdropshipping
DSers
DataChannel
Delhivery
GemPages
Judge.me
Klaviyo
Omnisend
Shopify Plus
Stamped
UpOrder
Yakit
Yotpo
Zendesk

Integrations Supported

FedEx Ship Manager
Shopify
WooCommerce
Amazon
Appbrew
BigCommerce
CJdropshipping
DSers
DataChannel
Delhivery
GemPages
Judge.me
Klaviyo
Omnisend
Shopify Plus
Stamped
UpOrder
Yakit
Yotpo
Zendesk

API Availability

Has API

API Availability

Has API

Pricing Information

$11 per month
Free Trial Offered?
Free Version

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

CWILL

Date Founded

2014

Company Location

United States

Company Website

www.cwill.com/parcelwill/

Company Facts

Organization Name

ClickPost

Date Founded

2015

Company Location

India

Company Website

clickpost.ai

Categories and Features

Returns Management

3PL / ERP Integration
Automated Exchanges
Branded Experience
Custom Return Policy
Inventory Management
One-Click Returns Processing
Returns Analytics
Shopper Self-Service
Smart Data Collection

Categories and Features

Returns Management

3PL / ERP Integration
Automated Exchanges
Branded Experience
Custom Return Policy
Inventory Management
One-Click Returns Processing
Returns Analytics
Shopper Self-Service
Smart Data Collection

Shipment Tracking

Alerts/Notifications
Delivery Estimate
For Freight
For eCommerce
Status Tracking
Website Integration

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