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What is ParcelWILL?

ParcelWILL, formerly ParcelPanel, is CWILL’s flagship post-purchase growth platform created for Shopify direct-to-consumer brands. It consolidates order tracking, returns and exchanges, and shipping protection into a unified system that enhances the customer journey after checkout. Instead of sending customers to external carrier pages, merchants can deliver fully branded tracking experiences that reinforce trust and increase engagement. Proactive shipping updates significantly reduce WISMO tickets, lowering customer support costs and freeing up team resources. The platform’s exchange-first returns workflows help businesses retain revenue by encouraging size swaps, store credit, and alternative product selections rather than refunds. A self-service returns portal automates approvals and communications, streamlining operations and improving customer satisfaction. Shipping protection safeguards orders from theft, loss, damage, or delays, protecting both margins and brand reputation. With integrations across 50+ Shopify apps and access to 1,400+ global carriers, ParcelWILL fits seamlessly into existing ecommerce stacks. Built for Shopify certification guarantees reliability, performance, and compliance with Shopify’s highest standards. Beyond operational efficiency, the platform turns tracking pages and return emails into marketing touchpoints that drive upsells and repeat purchases. Trusted by more than 50,000 DTC brands worldwide, ParcelWILL consistently delivers measurable gains in retention and revenue recovery. By transforming post-purchase friction into loyalty-building experiences, ParcelWILL helps ecommerce brands convert operational challenges into competitive advantages.

What is Navidium?

Navidium Shipping Protection is changing the traditional shipping insurance model by turning the issues of lost, stolen, or damaged shipments into a lucrative opportunity for retailers. By simplifying the process of collecting shipping protection fees and retaining these funds, merchants can manage claims effectively while providing outstanding customer service throughout the purchasing journey. This forward-thinking strategy enables businesses to address claims in-house, allowing them to use the acquired protection fees to mitigate losses from inevitable shipping errors. The surplus at the end of each month directly boosts the merchant's bottom line, fostering a beneficial scenario for both merchants and their clients. In essence, this platform not only ensures the safety of shipments but also equips merchants with the means to prosper financially amid the unpredictability of shipping logistics. As a result, it creates a sustainable business model that aligns the interests of retailers with those of their customers.

Media

Media

No images available

Integrations Supported

CWILL
EComposer
FedEx Ship Manager
GemPages
Gorgias
Intercom
Omnisend
PageFly
Ryviu
Sendcloud
ShipStation
Shippo
Shopify
Shopify Email
Stamped
UPS Ready
Weglot
WooCommerce
Yotpo
Zendesk

Integrations Supported

CWILL
EComposer
FedEx Ship Manager
GemPages
Gorgias
Intercom
Omnisend
PageFly
Ryviu
Sendcloud
ShipStation
Shippo
Shopify
Shopify Email
Stamped
UPS Ready
Weglot
WooCommerce
Yotpo
Zendesk

API Availability

Has API

API Availability

Has API

Pricing Information

$11 per month
Free Trial Offered?
Free Version

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

CWILL

Date Founded

2014

Company Location

United States

Company Website

www.cwill.com/parcelwill/

Company Facts

Organization Name

Navidium

Date Founded

2021

Company Location

United States

Company Website

navidiumapp.com

Categories and Features

Returns Management

3PL / ERP Integration
Automated Exchanges
Branded Experience
Custom Return Policy
Inventory Management
One-Click Returns Processing
Returns Analytics
Shopper Self-Service
Smart Data Collection

Categories and Features

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