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What is ParcelWILL?

ParcelWILL, formerly ParcelPanel, is CWILL’s flagship post-purchase growth platform created for Shopify direct-to-consumer brands. It consolidates order tracking, returns and exchanges, and shipping protection into a unified system that enhances the customer journey after checkout. Instead of sending customers to external carrier pages, merchants can deliver fully branded tracking experiences that reinforce trust and increase engagement. Proactive shipping updates significantly reduce WISMO tickets, lowering customer support costs and freeing up team resources. The platform’s exchange-first returns workflows help businesses retain revenue by encouraging size swaps, store credit, and alternative product selections rather than refunds. A self-service returns portal automates approvals and communications, streamlining operations and improving customer satisfaction. Shipping protection safeguards orders from theft, loss, damage, or delays, protecting both margins and brand reputation. With integrations across 50+ Shopify apps and access to 1,400+ global carriers, ParcelWILL fits seamlessly into existing ecommerce stacks. Built for Shopify certification guarantees reliability, performance, and compliance with Shopify’s highest standards. Beyond operational efficiency, the platform turns tracking pages and return emails into marketing touchpoints that drive upsells and repeat purchases. Trusted by more than 50,000 DTC brands worldwide, ParcelWILL consistently delivers measurable gains in retention and revenue recovery. By transforming post-purchase friction into loyalty-building experiences, ParcelWILL helps ecommerce brands convert operational challenges into competitive advantages.

What is Parcel Perform?

Parcel Perform is an innovative platform designed to enhance the E-Commerce Data & Delivery Experience by transcending traditional post-purchase limits. We empower companies to optimize every aspect of the e-commerce journey, encompassing everything from checkout to delivery, and including returns and logistics management. Our AI-driven system, which is built on the most extensive data framework in the industry, dismantles data silos and delivers the insights and agility necessary for e-commerce businesses to thrive and evolve. We provide comprehensive solutions that are designed with a future-oriented mindset, ensuring that businesses can follow best practices for quick returns on investment and sustained success over time. With our vast global presence and a broad network of carriers, we are the perfect partner for forward-thinking e-commerce enterprises, marketplaces, and top-tier 3PLs worldwide, including notable brands like Nespresso, Shopify, Zalando, Puma, Wayfair, Geodis, and Overhaul. Our commitment to excellence ensures that businesses can not only meet consumer expectations but exceed them, fostering loyalty and growth in a competitive landscape.

Media

Media

Integrations Supported

Shopify
Aptean EAM API PRO Edition
Axis LMS
DSers
EComposer
FedEx Ship Manager
Fera
Flits
Gorgias
Growave
Intercom
Loox
PageFly
SAP Store
Sendcloud
Shippo
Shopify Plus
UPS Ready
WooCommerce
Zendesk

Integrations Supported

Shopify
Aptean EAM API PRO Edition
Axis LMS
DSers
EComposer
FedEx Ship Manager
Fera
Flits
Gorgias
Growave
Intercom
Loox
PageFly
SAP Store
Sendcloud
Shippo
Shopify Plus
UPS Ready
WooCommerce
Zendesk

API Availability

Has API

API Availability

Has API

Pricing Information

$11 per month
Free Trial Offered?
Free Version

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

CWILL

Date Founded

2014

Company Location

United States

Company Website

www.cwill.com/parcelwill/

Company Facts

Organization Name

Parcel Perform

Date Founded

2016

Company Location

Singapore

Company Website

www.parcelperform.com

Categories and Features

Returns Management

3PL / ERP Integration
Automated Exchanges
Branded Experience
Custom Return Policy
Inventory Management
One-Click Returns Processing
Returns Analytics
Shopper Self-Service
Smart Data Collection

Categories and Features

Logistics

3PL
Barcoding / RFID
CRM
Container Tracking
Cross Docking
Fleet Management
Inventory Management
Order Management
Purchasing
Scheduling
Shipping Management
Transportation Management

Returns Management

3PL / ERP Integration
Automated Exchanges
Branded Experience
Custom Return Policy
Inventory Management
One-Click Returns Processing
Returns Analytics
Shopper Self-Service
Smart Data Collection

Shipment Tracking

Alerts/Notifications
Delivery Estimate
For Freight
For eCommerce
Status Tracking
Website Integration

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