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What is Parny?

Get customized AI-driven suggestions for your alerts that resonate with your selected persona. Parny AI presents three unique personas: DevOps engineer, senior developer, and database administrator, each crafted to provide the best possible alert recommendations. You can easily add your colleagues to the on-call schedule, ensuring prompt notifications for the right people. Share on-call responsibilities with your team through scheduled shifts and automated escalations to boost responsiveness. Our platform equips engineering teams to take a proactive approach, facilitating faster incident resolutions and a seamless operational flow. Furthermore, you can utilize personalized analytics designed specifically for your organization, teams, services, and users, keeping you updated on performance metrics and encouraging ongoing improvements in your organization's overall effectiveness. With these powerful tools, your team can collaborate efficiently while managing alerts and incidents, ultimately enhancing workflow and productivity. This collaborative environment fosters a culture of accountability and shared responsibility for incident management.

What is JAMS Incident Management?

JAMS Incident Management guarantees a swift response from the appropriate personnel when problems occur. Alerts are escalated through multiple channels, including voice calls, SMS, push notifications, email, Microsoft Teams, and Slack, until they are acknowledged, which significantly aids teams in avoiding missed notifications and prolonged downtimes. This system is designed to work with any team configuration and technology stack, allowing it to receive alerts from various sources such as monitoring systems, emails, webhooks, or its API, while efficiently managing paging and escalation processes without human intervention. Although the use of JAMS Scheduler is optional, teams that implement it can automatically create incidents from job failures, turning a failed job into an urgent alert without the need for manual input. This solution effectively streamlines the transition from recognizing a failure to alerting the appropriate individual by transforming raw alerts into phone calls and escalating notifications for confirmation. Moreover, it provides the ability to monitor the status of JAMS Windows services directly on the host through a lightweight connector agent, ensuring that health checks continue even if the JAMS REST API is down. This functionality ultimately boosts operational efficiency and shortens response times during critical incidents, allowing for a more resilient operational environment. By ensuring that alerts are promptly addressed, JAMS Incident Management enhances overall team productivity and reliability.

Media

Media

Integrations Supported

Azure Monitor
Zendesk
Amazon CloudWatch
Amazon EventBridge
Datadog
Dynatrace
Grafana Cloud
Graylog
Honeycomb
Jira
Microsoft Teams
Nagios Log Server
PowerShell
Prometheus
Python
Site24x7
SonarQube Server
Splunk AppDynamics
Wazuh
Zabbix

Integrations Supported

Azure Monitor
Zendesk
Amazon CloudWatch
Amazon EventBridge
Datadog
Dynatrace
Grafana Cloud
Graylog
Honeycomb
Jira
Microsoft Teams
Nagios Log Server
PowerShell
Prometheus
Python
Site24x7
SonarQube Server
Splunk AppDynamics
Wazuh
Zabbix

API Availability

Has API

API Availability

Has API

Pricing Information

$7 per month
Free Version
Free Trial Offered?

Pricing Information

$6/user
Starter - $6/user (up to 25)
Professional - $16/user (up to 50)
Enterprise - Unlimited users (Contact Us)
Free Version
Free Trial Offered?

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

Parny

Date Founded

2022

Company Location

Turkey

Company Website

parny.io

Company Facts

Organization Name

JAMS Software

Date Founded

1987

Company Location

United States

Company Website

jamsscheduler.com/incident-management

Categories and Features

IT Alerting

Alert Noise Reduction
Alert Routing
Dynamic Notifications
Enriched Incident Context
Escalation Policies
Incident History Audit
Multi-User Alerting
Multiple Alert Types
On-Call Management
Rich HTML Email Notifications

Categories and Features

Incident Management

Audit Trail
Corrective Actions (CAPA)
Disaster Recovery
IT Incident Management
Incident Reporting
OSHA Compliance
Root-Cause Diagnosis
Safety Management
Task Management
Ticket Management

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