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What is PartnerHero?

Establish teams that reflect your core values and resonate with your brand's identity. This toolkit is crafted for businesses that are in the process of expansion. We develop a customized team that harmonizes with your company culture, meets customer expectations, and addresses your specific operational needs. Moreover, we incorporate thorough training, vital tools, insightful customer data, and additional resources, allowing your operations to grow without sacrificing quality or efficiency. If you need help assessing your most recent product launch, our vast network of global Software QA specialists is ready to assist you in adhering to your release schedules while ensuring your applications and websites remain free of issues. We handle your brand with great care, treating it as if it were our own. Our moderation and trust & safety experts not only bolster your current team but also integrate seamlessly with it, maintaining your community standards across diverse languages and time zones. We provide a comprehensive range of testing services, which include regression, snapshot, system integration, functional, exploratory, and black box testing. In addition, we offer user acceptance testing, localization testing, policy and workflow consulting, as well as strategies aimed at online risk mitigation to keep your operations secure and effective. Our dedication to your success goes beyond merely fulfilling requirements; we strive to enhance your brand's standing within the digital realm, ultimately ensuring lasting growth and recognition. By prioritizing your needs, we help create a more robust foundation for your business's future.

What is ModSquad?

Your customers engage with your brand regularly, expressing their excitement during the day and voicing unusual complaints in the evening. To effectively oversee the moderation of text, images, and videos, having a proficient moderator who can represent and protect your brand with a friendly demeanor is crucial. ModSquad stands out as the ideal solution for overseeing social media and user-generated content across an array of platforms, languages, and regions. This includes managing conversations and interactions to ensure audience safety while upholding your brand's integrity. They carefully assess content in chat rooms, forums, and comment sections, escalating significant issues to the relevant parties. Their moderation tactics cover various platforms and utilize behavior-management tools, along with suggestions for chat and safety measures. Furthermore, they follow COPPA guidelines and best practices to ensure child safety. Their offerings also encompass bilingual moderation in different languages, with tailored schedules that provide extended hours or short, 15-minute check-ins, available 24/7 throughout the year. Regardless of the scale of your project, ModSquad possesses the capability to manage it with skill and effectiveness, ensuring your brand remains both engaging and secure in the digital landscape.

Media

Media

Integrations Supported

Freshchat
Freshdesk
Front
Google Workspace
Gorgias
Help Scout
Intercom
LiveChat
Salesforce
Zendesk

Integrations Supported

Freshchat
Freshdesk
Front
Google Workspace
Gorgias
Help Scout
Intercom
LiveChat
Salesforce
Zendesk

API Availability

Has API

API Availability

Has API

Pricing Information

$10 per hour
Free Trial Offered?
Free Version

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

PartnerHero

Company Website

www.partnerhero.com

Company Facts

Organization Name

ModSquad

Date Founded

2007

Company Location

United States

Company Website

modsquad.com/what-we-do/moderation/

Categories and Features

Categories and Features

Content Moderation

Artificial Intelligence
Audio Moderation
Brand Moderation
Comment Moderation
Customizable Filters
Image Moderation
Moderation by Humans
Reporting / Analytics
Social Media Moderation
User-Generated Content (UGC) Moderation
Video Moderation

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