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What is Pckgr RMM?

Pckgr RMM is a cloud-based solution crafted for IT teams and managed service providers (MSPs) to effectively manage Windows and macOS endpoints. Its web interface simplifies tasks such as application deployment from a curated catalogue, scheduling updates, managing software inventories, organizing device groups, monitoring deployments, and executing scripts specific to both operating systems. Administrators can efficiently manage Windows policies and updates while evaluating application vulnerabilities associated with known CVEs. In addition to these capabilities, the platform provides endpoint enrollment, multi-tenant management, and detailed audit logging. It also features built-in browser-based remote desktop access for both Windows and Mac devices, facilitating smooth customer support. Pckgr RMM seamlessly integrates with existing mobile device management solutions, boosting its functionality. For organizations with smaller needs, a free plan is available for up to five devices, while the Pro tier starts at $10 monthly, plus an additional $1 per device each month thereafter, making it an adaptable choice for a range of businesses. This pricing model ensures that organizations of varying sizes can select a plan that aligns with their specific endpoint management requirements, accommodating growth and changes over time.

What is ET Ducky?

ET Ducky is a holistic diagnostics platform and remote monitoring management (RMM) solution designed for Windows and Linux endpoints. It meticulously captures kernel-level events, employing ETW on Windows and eBPF on Linux, processes them directly on the agent, and ensures that any personally identifiable information (PII) is excluded while using AI to clarify the root causes of alerts in a user-friendly manner. In addition to this core functionality, it incorporates vital RMM tools that empower teams to respond swiftly, such as a web-based remote desktop, threshold alerts with pre-explained root causes, behavioral security features like ransomware detection and host isolation, approved-script execution, comprehensive reporting, multi-agent queries, and fleet management capabilities. Importantly, all raw event data is retained on the device, with only the essential evidence and AI-derived insights sent to the cloud. Tailored specifically for IT teams and managed service providers (MSPs), it seeks to drastically minimize the time required to resolve tickets that other platforms may only address superficially, merging RMM, application performance monitoring (APM), and behavioral detection into a cohesive solution. Users can benefit from a free tier by supplying their own AI key, while subscription plans begin at $39 per month, making it a viable choice for a variety of organizations. Each feature is meticulously designed to boost operational efficiency and facilitate effective incident management, ultimately enhancing the overall productivity of IT teams. By harnessing the power of AI and robust monitoring tools, ET Ducky positions itself as a vital asset in the evolving landscape of IT management.

Media

Media

Integrations Supported

Integrations Supported

GitHub
Jira
ServiceNow

API Availability

Has API

API Availability

Pricing Information

$10/month
Free for up to 5 devices. Pro is $10/month for up to 10 devices, then $1 per additional device/month. The vendor states that all features are included with no per-technician fees.
Free Version

Pricing Information

$39/month (free tier available
Free Version
Free Trial Offered?

Supported Platforms

SaaS
Windows
Mac

Supported Platforms

SaaS
Windows
On-Prem
Linux

Customer Service / Support

Web-Based Support

Customer Service / Support

Standard Support
Web-Based Support

Training Options

Documentation Hub
Online Training

Training Options

Documentation Hub

Company Facts

Organization Name

Pckgr

Date Founded

2022

Company Location

Australia

Company Website

pckgr.com

Company Facts

Organization Name

ET Ducky

Date Founded

2026

Company Location

United States

Company Website

etducky.com

Categories and Features

RMM

Not specified

Categories and Features

RMM

Not specified

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