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What is Pega Co-Browse?

No downloads, installations, or plugins are required; just insert a line of Javascript into your website, and your customers can effortlessly share their browsing experience with a single click. Pega Co-Browse simplifies the process of highlighting and guiding customers to the necessary information, creating a fluid interaction. You have the ability to seek the customer’s permission to take control of their screen for assistance, or you can make use of highlighting tools and visual cues, like arrows, to guide them effectively. Additionally, Pega Co-Browse allows you to identify and obscure sensitive data through HTML elements or form fields, ensuring that all hidden information stays on the customer's browser and remains unseen by the representative. This solution provides a code-free method for hiding or obscuring text fields and images, giving businesses the power to manage what information agents can access. Furthermore, Pega Co-Browse can seamlessly integrate with Pega Chat or any other chat application, greatly enhancing the customer service process. You also have the flexibility to embed chat features directly into your Pega Customer Service application, boosting operational efficiency and improving the overall user experience. By utilizing these tools, businesses can foster more secure and productive interactions with their clients.

What is ArrowChat?

ArrowChat allows users to effortlessly participate in both text and video chats, enhancing their online interactions. The installation process takes only a few moments, enabling a smooth integration into any existing website setup. This self-hosted live chat solution is built using PHP and jQuery, conveniently appearing at the bottom of your webpage for easy accessibility. Users are automatically signed in when they visit your site, which means no additional coding is necessary! With support for multiple languages through UTF-8 encoding, usernames are accurately retrieved and displayed. ArrowChat also retrieves users' profile links, making them easily accessible to others. Additionally, the platform smartly identifies and displays user avatars, ensuring they are shown correctly. The online user list refreshes in real-time as users add or remove friends from their contacts, providing a dynamic experience. Through the admin panel, you can manage and restrict features within ArrowChat based on specific user groups, tailoring the experience to your needs. Moreover, a mobile-optimized version is available, allowing users on mobile devices to engage with the chat feature seamlessly on your page. This blend of flexibility and user-friendliness positions ArrowChat as an excellent solution for improving communication on your website, making it a standout choice for enhancing user engagement.

Media

Media

Integrations Supported

BuddyPress
CodeIgniter
Cognizant
DataLife Engine (DLE)
Drupal
ExpressionEngine
ILIAS
Jcow
JomSocial
MediaWiki
Microsoft 365
Offiria
SocialScript
WordPress
XenForo
mooSocial
phpBB
phpFox
vBulletin

Integrations Supported

BuddyPress
CodeIgniter
Cognizant
DataLife Engine (DLE)
Drupal
ExpressionEngine
ILIAS
Jcow
JomSocial
MediaWiki
Microsoft 365
Offiria
SocialScript
WordPress
XenForo
mooSocial
phpBB
phpFox
vBulletin

API Availability

Has API

API Availability

Has API

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Pricing Information

$45 one-time payment
Free Trial Offered?
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

Pega

Date Founded

1983

Company Location

United States

Company Website

www.pega.com/products/customer-service/cobrowse

Company Facts

Organization Name

ArrowChat

Company Location

United States

Company Website

www.arrowchat.com

Categories and Features

Categories and Features

Live Chat

Canned Responses
Customizable Branding
Geo Targeting
Offline Form
Proactive Chat
Screen Sharing
Third Party Integration
Transfers / Routing
Website Visitor Tracking

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