Ratings and Reviews 0 Ratings

Total
ease
features
design
support

This software has no reviews. Be the first to write a review.

Write a Review

Ratings and Reviews 0 Ratings

Total
ease
features
design
support

This software has no reviews. Be the first to write a review.

Write a Review

Alternatives to Consider

  • Kasm Workspaces Reviews & Ratings
    123 Ratings
    Company Website
  • Highcharts Reviews & Ratings
    111 Ratings
    Company Website
  • CryptoTab Reviews & Ratings
    67,760 Ratings
    Company Website
  • Local Measure Engage Reviews & Ratings
    16 Ratings
    Company Website
  • Social Intents Reviews & Ratings
    20 Ratings
    Company Website
  • Twilio Reviews & Ratings
    1,282 Ratings
    Company Website
  • CallTrackingMetrics Reviews & Ratings
    844 Ratings
    Company Website
  • Source Defense Reviews & Ratings
    7 Ratings
    Company Website
  • CallTools Reviews & Ratings
    449 Ratings
    Company Website
  • Ninox Reviews & Ratings
    541 Ratings
    Company Website

What is Pega Co-Browse?

No downloads, installations, or plugins are required; just insert a line of Javascript into your website, and your customers can effortlessly share their browsing experience with a single click. Pega Co-Browse simplifies the process of highlighting and guiding customers to the necessary information, creating a fluid interaction. You have the ability to seek the customer’s permission to take control of their screen for assistance, or you can make use of highlighting tools and visual cues, like arrows, to guide them effectively. Additionally, Pega Co-Browse allows you to identify and obscure sensitive data through HTML elements or form fields, ensuring that all hidden information stays on the customer's browser and remains unseen by the representative. This solution provides a code-free method for hiding or obscuring text fields and images, giving businesses the power to manage what information agents can access. Furthermore, Pega Co-Browse can seamlessly integrate with Pega Chat or any other chat application, greatly enhancing the customer service process. You also have the flexibility to embed chat features directly into your Pega Customer Service application, boosting operational efficiency and improving the overall user experience. By utilizing these tools, businesses can foster more secure and productive interactions with their clients.

What is Feederloop?

Feederloop enables the integration of video chat, screen sharing, and co-browsing directly into your website. This platform facilitates immediate video interactions with users on your site, eliminating the necessity for extra software or downloads. Feederloop is particularly effective for enhancing customer support, onboarding experiences, and sales interactions. By using this tool, businesses can deliver an almost face-to-face experience to everyone visiting their website or web application. Additionally, Feederloop can seamlessly integrate with all leading chat platforms or operate independently as a widget on your site, offering flexibility to suit various user needs.

Media

Media

Integrations Supported

Accenture Cloud Trade Promotion Management
Capgemini Intelligent Automation Platform
Chatra
Cognizant
Drift
Gist
Intercom
LiveAgent
Slack
tawk.to

Integrations Supported

Accenture Cloud Trade Promotion Management
Capgemini Intelligent Automation Platform
Chatra
Cognizant
Drift
Gist
Intercom
LiveAgent
Slack
tawk.to

API Availability

Has API

API Availability

Has API

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Pricing Information

$20/month/user
Free Trial Offered?
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

Pega

Date Founded

1983

Company Location

United States

Company Website

www.pega.com/products/customer-service/cobrowse

Company Facts

Organization Name

Feederloop

Date Founded

2021

Company Location

South Africa

Company Website

www.feederloop.com

Categories and Features

Categories and Features

Session Replay

Eye Tracking
Form Analytics
Heatmaps
Mouse Tracking
Optimization Tools
Session Recording
Surveys
User Experience Analysis
User Feedback
Visitor Segmentation

Video Conferencing

Electronic Hand Raising
Mobile Access
On-Demand Webcasting
Presentation Streaming
Presentation Tools
Private Chat
Real-Time Chat
Record & Playback Ability
Screen Sharing
Two-Way Audio & Video
Video Conferencing
Whiteboard

Popular Alternatives

Popular Alternatives

RemoteHQ Reviews & Ratings

RemoteHQ

Mythical Labs
CoSurfing Reviews & Ratings

CoSurfing

CoSurfing.net
Cardina Reviews & Ratings

Cardina

Caldera Labs
RemoteHQ Reviews & Ratings

RemoteHQ

Mythical Labs