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What is Pega Co-Browse?

No downloads, installations, or plugins are required; just insert a line of Javascript into your website, and your customers can effortlessly share their browsing experience with a single click. Pega Co-Browse simplifies the process of highlighting and guiding customers to the necessary information, creating a fluid interaction. You have the ability to seek the customer’s permission to take control of their screen for assistance, or you can make use of highlighting tools and visual cues, like arrows, to guide them effectively. Additionally, Pega Co-Browse allows you to identify and obscure sensitive data through HTML elements or form fields, ensuring that all hidden information stays on the customer's browser and remains unseen by the representative. This solution provides a code-free method for hiding or obscuring text fields and images, giving businesses the power to manage what information agents can access. Furthermore, Pega Co-Browse can seamlessly integrate with Pega Chat or any other chat application, greatly enhancing the customer service process. You also have the flexibility to embed chat features directly into your Pega Customer Service application, boosting operational efficiency and improving the overall user experience. By utilizing these tools, businesses can foster more secure and productive interactions with their clients.

What is Oracle Cobrowse?

Oracle Cobrowse Cloud Service functions as a collaborative tool enabling agents to engage with a customer's screen in real time during voice or chat interactions, thereby facilitating effective problem-solving. This feature not only enhances agents' understanding of customer issues but also leads to quicker resolutions, ultimately enriching the customer experience. Furthermore, agents can utilize Cobrowse to boost sales conversions and enhance customer service quality. The service can be utilized as a standalone application or incorporated as a feature within Oracle Fusion Service. To leverage Oracle Cobrowse, businesses must implement the Cobrowse launcher script on their websites, which ensures smooth functionality. This integration significantly elevates the level of interactivity and engagement between customers and agents, creating a more dynamic and responsive support environment. By fostering this connection, companies can build stronger relationships with their clients, leading to increased satisfaction and loyalty.

Media

Media

Integrations Supported

Accenture Cloud Trade Promotion Management
Capgemini Intelligent Automation Platform
Cognizant
Oracle Service

Integrations Supported

Accenture Cloud Trade Promotion Management
Capgemini Intelligent Automation Platform
Cognizant
Oracle Service

API Availability

Has API

API Availability

Has API

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

Pega

Date Founded

1983

Company Location

United States

Company Website

www.pega.com/products/customer-service/cobrowse

Company Facts

Organization Name

Oracle

Company Location

United States

Company Website

docs.oracle.com/en/cloud/saas/fusion-service/faiec/oracle-cobrowse.html

Categories and Features

Categories and Features

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