Ratings and Reviews 0 Ratings

Total
ease
features
design
support

This software has no reviews. Be the first to write a review.

Write a Review

Ratings and Reviews 0 Ratings

Total
ease
features
design
support

This software has no reviews. Be the first to write a review.

Write a Review

Alternatives to Consider

  • Creatio Reviews & Ratings
    523 Ratings
    Company Website
  • D&B Hoovers Reviews & Ratings
    1,198 Ratings
    Company Website
  • Fathom Reviews & Ratings
    7,583 Ratings
    Company Website
  • ShareCRM Reviews & Ratings
    68 Ratings
    Company Website
  • SalesTarget.ai Reviews & Ratings
    29 Ratings
    Company Website
  • Visual Visitor Reviews & Ratings
    250 Ratings
    Company Website
  • Podium Reviews & Ratings
    2,128 Ratings
  • Clazar Reviews & Ratings
    90 Ratings
    Company Website
  • Pipeliner CRM Reviews & Ratings
    750 Ratings
    Company Website
  • Pipedrive Reviews & Ratings
    10,300 Ratings
    Company Website

What is Pega Sales Automation?

Keep track of changes in your forecasts, analyze engagement metrics, and understand the overall health of your business. Recognize and address opportunities across multiple channels to improve closing ratios and facilitate seamless customer interactions. Streamline sales procedures by utilizing flexible opportunity management and thorough automation solutions. Eliminate any blind spots in the sales journey while promoting engagement. Pega provides valuable insights into potential opportunities, ideal next actions, guided selling strategies, and genuine AI, enabling sales professionals to capitalize on the best moments. This forward-thinking strategy not only boosts efficiency but also guarantees that sales teams have the essential resources needed for achieving their goals, ultimately driving better results for the organization. By adopting these practices, businesses can create a more dynamic and responsive sales environment.

What is Pega Customer Service?

The success of your organization heavily relies on the contributions of your agents. It is vital to keep your team motivated, efficient, and productive regardless of where they are working. Customers must feel appreciated and looked after at all times. To meet their expectations, provide proactive, personalized, and seamless experiences across various channels. In today’s fast-paced environment, managing multiple responsibilities efficiently is crucial. Implementing intelligent automation and effective case management solutions can help minimize costs while optimizing your communication channels. Enhance and automate workflows between teams and systems to accelerate the resolution of customer inquiries. Pega’s AI-enhanced case management is tailored to fulfill varying customer service demands. With ready-to-use microjourneys shaped by industry benchmarks, you can swiftly adopt impactful strategies. This methodology ensures efficient service delivery at each interaction point and lowers the cost-to-serve for your team amidst increasing contact volumes, thereby boosting overall customer satisfaction. By prioritizing this interconnected approach, both your team and customers can experience significantly improved outcomes. Ultimately, fostering this synergy is key to long-term success and customer loyalty.

Media

Media

Integrations Supported

TechSee

Integrations Supported

TechSee

API Availability

Has API

API Availability

Has API

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

Pegasystems

Date Founded

1983

Company Location

United States

Company Website

www.pega.com

Company Facts

Organization Name

Pegasystems

Date Founded

1983

Company Location

United States

Company Website

www.pega.com

Categories and Features

Sales Analytics

Collaboration Tools
Dashboards
Forecasting Analytics
Ideal Customer Profile (ICP)
Lead Analytics
Pipeline Management
Predictive Forecasting
Predictive Lead Scoring
Sales Intelligence Reporting

Sales Force Automation

Call Management
Campaign Management
Channel Management
Commission Management
Contact Management
Contract Management
Customer Database
Email Marketing
Field Sales Management
Lead Management
Opportunity Management
Performance Metrics
Proposal Generation
Referral Tracking
Sales Forecasting
Territory Management

Categories and Features

Customer Service

Alerts / Escalation
Appointment Management
Call Center Management
Email Management
Knowledge Base
Live Chat
Performance Metrics
Queue Management
Self Service Portal
Social Media Integration
Surveys & Feedback
Virtual Assistant
Workflow Management

Customer Success

Account Alerts
Account Management
Communication Management
Customer Engagement
Customer Lifecycle Management
Health Score
Onboarding
Revenue Management
Usage Tracking / Analytics
Win / Loss Analysis

Popular Alternatives

Popular Alternatives

Pega CRM Reviews & Ratings

Pega CRM

Pegasystems