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What is Pendo Feedback?

Pendo Feedback, previously known as Receptive, offers comprehensive demand intelligence tailored for your product. It empowers you to develop features that resonate with your most important clients. Efficiently gather and rank customer requests for features, enabling you to pinpoint areas for product and user experience enhancement across various segments. By quantifying revenue potential, you can remove uncertainty from the product planning and prioritization processes. Additionally, you can identify shared needs and collect feedback categorized by feature, customer type, and user cohort. To improve alignment on priorities and optimize the allocation of your development and design resources, you can distribute insightful reports. This alignment helps to match business objectives with customer demand effectively, ensuring that resources are directed where they are most needed. It is vital for customers to feel acknowledged regarding their feedback, and they should be kept updated on the progress of their requests, including delivery timelines and any ongoing developments. This transparency fosters trust and enhances customer satisfaction.

What is ClosedLoop AI?

ClosedLoop AI is a comprehensive AI-powered product intelligence solution built to transform customer feedback into clear, data-backed roadmap priorities. It connects with communication, support, and CRM platforms such as Gong, Slack, Zendesk, HubSpot, Salesforce, and more to automatically capture every relevant conversation. Rather than depending on manual categorization, the platform extracts structured signals including pain points, feature requests, objections, workarounds, and severity indicators. These signals are analyzed and clustered into meaningful patterns, allowing teams to see where customer needs are converging across channels. Advanced outcome scoring links each pattern to tangible business metrics like retention, expansion revenue, adoption rates, and new sales opportunities. Trend analysis highlights whether specific issues are growing, stable, or escalating, ensuring teams can act before churn risks increase. ClosedLoop AI also uncovers hidden insights from conversations customers never formally submitted as tickets. Through natural language AI chat, users can instantly query product trends, top requests, and priority drivers. Developers can access insights directly within their coding environments via MCP servers, CLI tools, or REST APIs. Automated intelligence briefs deliver daily, weekly, or monthly summaries tailored to product leaders, engineers, sales, and customer success teams. The platform eliminates guesswork by grounding every product decision in real customer evidence. By converting fragmented feedback into unified, outcome-based intelligence, ClosedLoop AI enables organizations to build products that directly reflect customer needs and measurable business impact.

Media

Media

No images available

Integrations Supported

Slack
Chorus by ZoomInfo
Claude
Claude Cowork
ClickUp
Convert Experiences
Cursor
Discord
GitHub
Gong
Google Sheets
Intercom
Jira
Linear
Microsoft Teams
Mixpanel
Otter.ai
Productboard
Typeform
Zapier

Integrations Supported

Slack
Chorus by ZoomInfo
Claude
Claude Cowork
ClickUp
Convert Experiences
Cursor
Discord
GitHub
Gong
Google Sheets
Intercom
Jira
Linear
Microsoft Teams
Mixpanel
Otter.ai
Productboard
Typeform
Zapier

API Availability

Has API

API Availability

Has API

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Pricing Information

$0
Free Trial Offered?
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

Pendo

Date Founded

2013

Company Location

United States

Company Website

www.pendo.io/product/feedback/

Company Facts

Organization Name

ClosedLoop AI

Date Founded

2025

Company Location

United States

Company Website

closedloop.sh

Categories and Features

Idea Management

Activity Dashboard
Brainstorming
Collaboration
Creator Tracking
Idea Ranking
Project Tracking
Status Tracking

Product Management

Collaboration
Feedback Collection
Idea Management
Milestone Tracking
Prioritization
Product Roadmapping
Release Management
Requirements Management
Resource Management
Workflow Management

Product Roadmap

Collaboration
Content Import / Export
Diagramming
Drag & Drop
Feature Management
Milestone Tracking
Prioritization
Requirements Management
Workflow Management

Categories and Features

Product Management

Collaboration
Feedback Collection
Idea Management
Milestone Tracking
Prioritization
Product Roadmapping
Release Management
Requirements Management
Resource Management
Workflow Management

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