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What is Performax360?

The LIVE 360° Customer Service assessment can be customized to address the unique needs and demands of your organization. According to McKinsey's insights from 2017, “To excel with customers, frontline employees need high-level service from core support functions.” Performax360 is enhancing teamwork and cross-functional collaboration within customer service departments. This innovative platform, known as Performax360, operates as a Cloud-based Software as a Service (SaaS) solution, providing four distinct hosting options for deployment. Involving a variety of stakeholders is essential for effective strategic and operational decision-making, whether it relates to an internal process, project, or initiative. The real-time collaboration among employees, customers, and partners plays a critical role in the co-creation of groundbreaking products and services while enabling the resolution of challenges in inventive ways. By nurturing ongoing interactions with stakeholders, ranging from executive leadership to frontline workers, along with customers and partners, organizations can greatly enhance the execution of their strategies. This collaborative approach not only streamlines operational workflows but also significantly elevates the overall customer experience, leading to long-lasting positive outcomes. As a result, organizations can ensure that they are consistently meeting and exceeding customer expectations.

What is OpenideaL?

Enhance your products, services, and digital experiences by gathering and managing insights from both customers and employees. OpenideaL is an innovative open-source platform that enables organizations to collaborate effectively and exchange ideas with their stakeholders. This tool is particularly beneficial for decision-makers who rely on feedback and insights to inform their strategic choices. Each participant enjoys a customized experience, benefiting from features such as idea submission, challenges, commenting, and more. Encourage your employees and teams to engage in the decision-making process, allowing them to contribute their thoughts on improving the company’s offerings and workflows. OpenideaL serves as an excellent resource for companies and organizations aiming to communicate their strategic decisions, upcoming product initiatives, and service enhancements with their customer base. It’s particularly useful for analysts and decision-makers focused on making informed strategic selections, while also providing stakeholders with a deeper understanding of the challenges at hand. Moreover, integrating this platform can foster a culture of innovation and collaboration within your organization, leading to greater overall success.

Media

Media

Integrations Supported

Azure Marketplace

Integrations Supported

Azure Marketplace

API Availability

Has API

API Availability

Has API

Pricing Information

Pricing not provided
Free Version
Free Trial Offered?

Pricing Information

Pricing not provided
Free Version
Free Trial Offered?

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

Performax

Date Founded

2015

Company Location

United States

Company Website

www.performax360.com

Company Facts

Organization Name

Linnovate

Company Location

United States

Company Website

www.openidealapp.com

Categories and Features

Business Intelligence

Ad Hoc Reports
Benchmarking
Budgeting & Forecasting
Dashboard
Data Analysis
Key Performance Indicators
Natural Language Generation (NLG)
Performance Metrics
Predictive Analytics
Profitability Analysis
Strategic Planning
Trend / Problem Indicators
Visual Analytics

Categories and Features

Idea Management

Activity Dashboard
Brainstorming
Collaboration
Creator Tracking
Idea Ranking
Project Tracking
Status Tracking

Innovation

Collaboration
Discussion Threads
Engagement Monitoring
Evaluation Workflow
Feedback Management
Gamification
Idea Ranking
Ideation / Crowdsourcing
Open Innovation
Polls / Voting
Trend Tracking

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