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What is Performax360?

The LIVE 360° Customer Service assessment can be customized to address the unique needs and demands of your organization. According to McKinsey's insights from 2017, “To excel with customers, frontline employees need high-level service from core support functions.” Performax360 is enhancing teamwork and cross-functional collaboration within customer service departments. This innovative platform, known as Performax360, operates as a Cloud-based Software as a Service (SaaS) solution, providing four distinct hosting options for deployment. Involving a variety of stakeholders is essential for effective strategic and operational decision-making, whether it relates to an internal process, project, or initiative. The real-time collaboration among employees, customers, and partners plays a critical role in the co-creation of groundbreaking products and services while enabling the resolution of challenges in inventive ways. By nurturing ongoing interactions with stakeholders, ranging from executive leadership to frontline workers, along with customers and partners, organizations can greatly enhance the execution of their strategies. This collaborative approach not only streamlines operational workflows but also significantly elevates the overall customer experience, leading to long-lasting positive outcomes. As a result, organizations can ensure that they are consistently meeting and exceeding customer expectations.

What is Ormandy?

The Ormandy Software Suite provides a comprehensive and organized framework for managing intricate operations while prioritizing user-friendliness. This effective combination of sophisticated functionalities and straightforwardness ensures effortless navigation throughout the entire business workflow. Central to this system is FrontLine, which functions as the operational core and data repository for your organization. Specifically crafted for streamlined single-entry management, FrontLine handles all activities ranging from point of sale to financial tracking, establishing it as the main hub for transactions. Furthermore, Mobile Connect acts as a crucial bridge between field staff and the office, allowing for real-time job updates straight from mobile devices. In addition, Insight offers interactive dashboards and visual analytics that help in recognizing data trends, thereby supporting more insightful business decisions. The Customer Portal also plays a significant role by granting clients access to important information, which not only enhances their experience but also speeds up the collection process and reduces the workload on employees. Collectively, these features create a robust ecosystem that drives operational efficiency and supports organizational growth.

Media

Media

Integrations Supported

Additional information not provided

Integrations Supported

Additional information not provided

API Availability

Has API

API Availability

Has API

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

Performax

Date Founded

2015

Company Location

United States

Company Website

www.performax360.com

Company Facts

Organization Name

Ormandy

Date Founded

1985

Company Location

United States

Company Website

www.ormandy.com

Categories and Features

Business Intelligence

Ad Hoc Reports
Benchmarking
Budgeting & Forecasting
Dashboard
Data Analysis
Key Performance Indicators
Natural Language Generation (NLG)
Performance Metrics
Predictive Analytics
Profitability Analysis
Strategic Planning
Trend / Problem Indicators
Visual Analytics

Categories and Features

Equipment Maintenance

Customer Database
Dispatch Management
Equipment Tracking
Inventory Control
Job Management
Maintenance Scheduling
Warranty Tracking
Work Order Management

ERP

Accounting Integration
Accounting Management
CRM
Dashboard
Distribution Management
Enterprise Asset Management
Financial Management
HR Management
Inventory Management
Order Management
Project Management
Purchase Order Management
Purchasing
Reporting/Analytics
Sales Management
Supply Chain Management
Warehouse Management

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