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What is Phoenix CAD?

Phoenix CAD is engineered with Dispatchers in mind, making it versatile enough for organizations of various sizes, whether functioning within a single jurisdiction or spanning multiple jurisdictions and agencies. It acts as a vital resource for efficiently managing service calls related to Law Enforcement, Fire, EMS, and OEM/DPW. The software features crucial call entry and dispatch functions, which guarantee that emergency responders receive essential information without delay. Furthermore, it integrates flawlessly with all E911 systems, allowing for the automatic input of ANI/ALI information directly into the call-taking interface. ProPhoenix presents a fully integrated approach that merges both on-premise and cloud-based solutions, covering a wide array of services including CAD, Mobile, Law RMS, Fire RMS, Corrections Management, EMS, Internal Affairs, and Citizen Services. At ProPhoenix, we value customer insights, adopt industry best practices, and strive to develop exceptional software applications. Our development, support, and implementation teams are grounded in the practical experiences of our committed personnel, ensuring that we effectively address user requirements. This unwavering dedication to partnership and ongoing enhancement not only distinguishes us but also reinforces our position in the public safety software landscape, driving us to continuously evolve our offerings for better service delivery.

What is Intergraph Computer-Aided Dispatch?

Intergraph Computer-Aided Dispatch (I/CAD) is a leading software suite specifically crafted for efficient incident management. It offers an extensive array of integrated features, such as call management, dispatching, sophisticated mapping capabilities, smooth communication in the field, detailed data reporting and analysis, along with the potential for application integration. By implementing I/CAD, organizations can greatly enhance the quality and availability of essential information, fostering a cohesive operational overview that aids in making informed decisions during critical incidents. In addition, I/CAD provides the flexibility for organizations to customize applications, user interfaces, business processes, and workflows to meet their specific operational requirements, accommodating a wide range of entities from small agencies to large multi-agency communication hubs. This capability also supports virtual integrations and hub-and-spoke arrangements for agencies sharing systems, thereby ensuring that diverse operational needs are effectively satisfied across various organizational structures. Ultimately, this level of customization empowers organizations to respond more adeptly to the evolving demands of incident management.

Media

Media

Integrations Supported

Code3 Strategist

Integrations Supported

Code3 Strategist

API Availability

Has API

API Availability

Has API

Pricing Information

$100000.00/one-time/user
Free Trial Offered?
Free Version

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

ProPhoenix

Date Founded

2004

Company Location

United States

Company Website

www.prophoenix.com

Company Facts

Organization Name

Hexagon AB

Date Founded

1975

Company Location

Sweden

Company Website

hexagon.com/products/intergraph-computer-aided-dispatch

Categories and Features

Transportation Dispatch

Billing & Invoicing
Computer Aided Dispatch
Customer Database
Emergency Dispatch
Fuel Management
Mileage Tracking
Order Management
Routing
Scheduling
Vehicle Tracking

Categories and Features

Incident Management

Audit Trail
Corrective Actions (CAPA)
Disaster Recovery
IT Incident Management
Incident Reporting
OSHA Compliance
Root-Cause Diagnosis
Safety Management
Task Management
Ticket Management

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