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What is PiERP?

PiERP cloud ERP software is meticulously designed to address business challenges by combining the strengths of information technology with real-world results and achievements. Our holistic strategy facilitates swift navigation through obstacles, unlocking the complete potential of your enterprise's cloud capabilities. By utilizing PiERP, you can experience unparalleled efficiency, improved collaboration, enhanced security, and increased productivity. Engineered for rapid implementation, our ERP solution can be seamlessly deployed within just a month. It integrates various business processes into a unified system, providing a highly scalable platform that adapts to your organization's growth. With customizable configurations, PiERP tailors the ERP system to meet your specific needs. Moreover, PiERP stands out as a robust and secure platform, easily connecting with multiple APIs and third-party applications. Its highly flexible workflow automation features allow for straightforward adjustments as your organization evolves, ensuring that your business remains agile and well-prepared to navigate a constantly changing landscape. This adaptability not only fosters innovation but also empowers you to stay ahead of the competition as market demands shift.

What is InteractionSync?

To deliver exceptional customer experiences, it is crucial for contact center representatives to possess a thorough and unified understanding of omnichannel engagement. InteractionSync for Genesys Cloud provides this essential capability, enabling agents to deliver outstanding service swiftly, effectively, and consistently. A successful strategy for creating a comprehensive customer experience necessitates the integration of key systems, including your CRM and contact center operations. By utilizing InteractionSync for Genesys Cloud, agents obtain a cohesive view of omnichannel interactions within Microsoft Dynamics 365, which continuously improves customer experiences through both speed and quality. This solution simplifies navigation and reduces the number of keystrokes required to access customer information, consequently allowing agents to save valuable time. Moreover, features such as intelligent screen pops and the automatic creation of Dynamics 365 activities significantly enhance operational efficiency, enabling agents to concentrate more on customer interactions rather than on administrative duties. Ultimately, this integration not only elevates agent productivity but also plays a vital role in enhancing overall customer satisfaction, leading to a more engaged and loyal clientele. As a result, organizations can foster stronger relationships with their customers, contributing to long-term success and growth.

Media

No images available

Media

Integrations Supported

Flip
Genesys Cloud CX
Microsoft 365
Microsoft Dynamics 365

Integrations Supported

Flip
Genesys Cloud CX
Microsoft 365
Microsoft Dynamics 365

API Availability

Has API

API Availability

Has API

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

PiERP

Date Founded

2023

Company Location

India

Company Website

pierp.software/

Company Facts

Organization Name

TTEC Digital

Company Location

United States

Company Website

ttecdigital.com/solutions/interactionsync

Categories and Features

CRM

Calendar/Reminder System
Call Logging
Document Storage
Email Marketing
Internal Chat Integration
Lead Scoring
Marketing Automation Integration
Mobile Access
Quotes / Proposals
Segmentation
Social Media Integration
Task Management
Territory Management

ERP

Accounting Integration
Accounting Management
CRM
Dashboard
Distribution Management
Enterprise Asset Management
Financial Management
HR Management
Inventory Management
Order Management
Project Management
Purchase Order Management
Purchasing
Reporting/Analytics
Sales Management
Supply Chain Management
Warehouse Management

Sales Force Automation

Call Management
Campaign Management
Channel Management
Commission Management
Contact Management
Contract Management
Customer Database
Email Marketing
Field Sales Management
Lead Management
Opportunity Management
Performance Metrics
Proposal Generation
Referral Tracking
Sales Forecasting
Territory Management

Categories and Features

Sales Force Automation

Call Management
Campaign Management
Channel Management
Commission Management
Contact Management
Contract Management
Customer Database
Email Marketing
Field Sales Management
Lead Management
Opportunity Management
Performance Metrics
Proposal Generation
Referral Tracking
Sales Forecasting
Territory Management

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