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What is Pibox?

Participate in dynamic discussions with your colleagues, outside content creators, and clients to accelerate the content development process. Obtain a transparent view of the content production status without the complications of managing numerous tools. Reduce redundancy by utilizing templates and automation capabilities. Connect your favorite services to improve your workflow effortlessly. Realize faster results with feedback associated with audio, video, and images. Work collaboratively with your team and clients on one unified platform that accommodates all file types. This efficient method guarantees that everyone remains aligned, promoting both creativity and productivity, while also allowing for better tracking of project progress.

What is KnowledgeBase?

A comprehensive Knowledge Base is readily available to support both your customers and agents. This advanced system benefits your LiveChat agents while also providing assistance to website visitors. With the Internal Widget, your team can easily tap into their expertise within the LiveChat platform. For those customers who prefer self-service, the public Help Center operates around the clock on your website. You can boost your support services with a customized, mobile-friendly Help Center that allows clients to find solutions on their own. Our AI-driven technology enhances customer interactions by suggesting relevant articles during chats, making it effortless to share helpful information. Establishing a public Help Center can be done in mere minutes, enabling customers to answer common questions across any device. By integrating this with LiveChat, agents gain instant access to crucial resources while communicating with customers. We will also recommend articles tailored to customer inquiries, allowing for faster resolutions. Furthermore, you can identify content gaps and improve your articles by gathering insights from customer feedback. In addition, Google Analytics is incorporated for monitoring performance metrics. This suite of features not only elevates customer support but also boosts efficiency throughout your communication channels, ensuring a more streamlined experience for everyone involved. As a result, your team can focus on providing high-quality service while customers enjoy quicker access to the information they need.

Media

Media

Integrations Supported

LiveChat

Integrations Supported

LiveChat

API Availability

Has API

API Availability

Has API

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Pricing Information

$39 per month
Free Trial Offered?
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

Pibox

Company Location

United States

Company Website

pibox.com

Company Facts

Organization Name

LiveChat Software

Date Founded

2002

Company Location

United States

Company Website

knowledgebase.ai

Categories and Features

Collaboration

Brainstorming
Calendar Management
Chat / Messaging
Contact Management
Content Management
Document Management
Project Management
Real Time Editing
Task Management
Version Control
Video Conferencing

Categories and Features

Knowledge Management

Artificial Intelligence (AI)
Cataloging / Categorization
Collaboration
Content Management
Decision Tree
Discussion Boards
Full Text Search
Knowledge Base Management
Self Service Portal

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