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What is Pine?

Pine serves as a groundbreaking AI assistant designed to handle customer support responsibilities for you, which leads to significant cost reductions, cancellation of unnecessary subscriptions, and resolution of various service-related issues. By analyzing your bills, Pine identifies opportunities for savings and engages with service providers to negotiate the best possible rates for a range of services such as mobile plans, internet access, cable TV, landline connections, home security, and satellite radio. Additionally, Pine addresses unjust fees by reaching out to banks or credit card issuers to dispute charges like overdraft fees, maintenance fees, wire transfer costs, and late payment penalties, ensuring you retain more of your income. Beyond merely saving money, Pine assists in lodging complaints about billing errors, service interruptions, or unreasonable charges with utility companies, working tirelessly to achieve corrections, refunds, or necessary changes with minimal involvement from you. With this all-encompassing support, you not only enjoy financial savings but also gain enhanced tranquility concerning your monetary affairs, making Pine a valuable ally in managing your expenses effectively. Ultimately, Pine empowers you to focus on what truly matters in your life while it takes care of your financial concerns.

What is Neotel?

Neotel offers the opportunity to upgrade your PBX system by adding a CRM module, which proves invaluable for telemarketing and customer service in contact centers thanks to features like a predictive dialer. Their virtual PBX integrates seamlessly with mobile services, ensuring you can leverage the full advantages that this integration brings. You can make limitless internal calls at no expense, whether they are between landlines or mobile extensions, which keeps communication efficient and budget-friendly. Users also benefit from various mobile bonuses, further enhancing their experience. With a unified billing system in place, overseeing both fixed and mobile expenses becomes an easy task. The call center manager can quickly assess the status of all teleoperators, providing immediate oversight and the ability to implement actions such as conference monitoring. Additionally, when the coordinator uploads a database, the system autonomously starts calls, routing them to the teleoperator as soon as a connection is established, optimizing the workflow for improved efficiency. This array of features not only boosts communication but also greatly enhances overall productivity across operations, making it a comprehensive solution for modern businesses.

Media

Media

Integrations Supported

Additional information not provided

Integrations Supported

Additional information not provided

API Availability

Has API

API Availability

Has API

Pricing Information

$300 per year
Free Trial Offered?
Free Version

Pricing Information

€12 per month
Free Trial Offered?
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

Pine

Company Location

United States

Company Website

www.19pine.ai/

Company Facts

Organization Name

Neotel 2000

Date Founded

2000

Company Location

Spain

Company Website

www.neotel2000.com

Categories and Features

Categories and Features

Auto Dialer

Call Center Management
Call Recording
Call Reporting
Call Scripting
Lead Management
Power Dialer
Predictive Dialer
Preview Dialer
Progressive Dialer
Surveys

Call Center

Blended Call Center
Call Logging
Call Recording
Call Scripting
Campaign Management
Database
Escalation Management
IVR / Voice Recognition
Inbound Call Center
Manual Dialer
Outbound Call Center
Predictive Dialer
Progressive Dialer
Queue Management
Real-time Chat
Reporting/Analytics

Call Recording

Archiving
Call Sharing
Distributed Call Recording
Event Triggered Recording
File Transfer
Instant Retrieval
On-Demand Recording
Recording Bookmarking
Scheduled Recording
Screen Activity Recording
Video Call Recording

CRM

Calendar/Reminder System
Call Logging
Document Storage
Email Marketing
Internal Chat Integration
Lead Scoring
Marketing Automation Integration
Mobile Access
Quotes / Proposals
Segmentation
Social Media Integration
Task Management
Territory Management

IVR

Call Center
Call Logging
Call Recording
Call Routing
Multiple Scripts
Phone Key Input
Survey Management
Text to Speech
Voice Customization
Voice Mail

Predictive Dialer

Call Monitoring
Call Recording
Call Results
Call Transfer
Callback Scheduling
Campaign Specific Caller ID
Contact Management
FCC Compliance
FTC Compliance
Lead Capture
Lead Management

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