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What is Planet PMS?

Take your hotel's guest experience to new and unparalleled levels. Effortlessly manage your reservations with an intuitive drag-and-drop calendar interface, allowing for seamless guest check-in and check-out at the click of a button. Enhance every booking with personalized notes and preferences by utilizing the integrated voice-to-text feature, and enjoy smooth payment processing through various payment methods and currencies. Update reservations and rates with a single click to prevent overbooking and avoid any unexpected surprises. Streamline your operations with quick access buttons for check-in and check-out, minimizing the necessity for constant tab switching while providing all vital information at a glance. A simple check-in wizard collects all essential details without any hassle. Easily adjust the invoice recipient, split invoices, and post charges with just one click, simplifying room plan management significantly. Group reservations are now straightforward, removing the complexities that once existed. With over 60 different reports at your disposal and numerous ways to analyze your data, our system is customizable to address your specific requirements. You can create revenue reports, forecast future earnings, evaluate group discounts, track top bookers, and monitor in-house guests along with room availability, arrivals, departures, and overall capacity, ensuring you have all the insights needed to elevate your hotel's performance efficiently. Additionally, the flexibility of this system allows for continuous improvements, making it a vital tool for any hotel looking to excel in the industry.

What is FCS Voice?

FCS Voice stands out as an all-encompassing platform that combines session initiation protocol (SIP) with analog systems to support both digital messaging and voice communication. This innovative solution enables users to effectively manage voicemails and fax messages for guests during their arrivals and departures, ensuring smooth operations. FCS Voice allows for timely and accurate updates concerning room statuses, facilitating better service delivery. Moreover, the platform features an auto attendant capability that directs incoming calls to specified extensions or departments without requiring an operator's intervention. By utilizing FCS Voice, you can significantly improve your communication workflows, as the system is compatible with all major property management systems (PMS) and private automatic branch exchange (PABX) systems in use today. Users have the convenience of managing guest voicemails and fax communications, while FCS Voice also provides customized auto wake-up calls and check-out reminders in various languages for individuals or groups. Additionally, the IVR feature in FCS Voice ensures that updates on room status are not only precise but also communicated promptly, thus enhancing the overall guest experience. This comprehensive solution ultimately streamlines operations, making it an invaluable tool for hospitality management.

Media

Media

Integrations Supported

Bowo
Canary Digital Tipping
MeetingPackage

Integrations Supported

API Availability

API Availability

Pricing Information

Pricing not provided

Pricing Information

Pricing not provided

Supported Platforms

SaaS

Supported Platforms

SaaS
Windows

Customer Service / Support

Web-Based Support

Customer Service / Support

24 Hour Support
Web-Based Support

Training Options

Documentation Hub

Training Options

Documentation Hub
Webinars
On-Site Training

Company Facts

Organization Name

Planet

Date Founded

1985

Company Location

Ireland

Company Website

www.weareplanet.com/hotel-pms

Company Facts

Organization Name

FCS Computer Systems

Date Founded

1982

Company Location

Singapore

Company Website

fcscs.com/more-solutions/

Categories and Features

Categories and Features

Call Recording

Recording Bookmarking

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