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What is Plannam?

Plannam is a consulting firm and software developer focused on workforce management, dedicated to helping organizations refine their planning, scheduling, and management practices. Their modular SaaS platform, which incorporates AI-driven optimization, ensures compliance with legal regulations, streamlines time tracking and shift management, and empowers employees through self-service capabilities. Aiming at mid-sized and large businesses seeking to reduce labor costs while improving operational visibility, Plannam offers a unified solution that merges strategy, advanced technology, and ongoing support from one source. This holistic approach not only promotes efficiency but also enables companies to respond effectively to changing workforce trends, ensuring they remain competitive in a dynamic market. By leveraging Plannam’s services, organizations can transform their workforce management strategies for long-term success.

What is AgentTime?

AgentTime™ offers an accessible and budget-friendly approach to handling workforce scheduling in call centers. With this tool, you can swiftly import forecasts that detail call volumes and average handling times segmented by specific intervals. The software is capable of producing optimized weekly schedules customized for your teams of agents. AgentTime is equipped with Portage’s innovative Call Center Designer and the SimACD staffing tool, which collaborate to ascertain the optimal number of agents required for each time slot during your operational week. The Call Center Designer employs well-established Erlang-C formulas to provide precise predictions regarding staffing necessities and various performance indicators for every time period throughout the day. Meanwhile, SimACD enhances these predictions, enabling you to test various agent configurations in a simulated automatic call distributor (ACD) setting before finalizing your scheduling decisions. Thanks to its intuitive user interface, AgentTime simplifies the creation of weekly schedules, promoting seamless and efficient operations for your call center, ultimately leading to enhanced productivity and service quality. In addition, this solution allows for easy adjustments based on real-time data, ensuring your workforce is always aligned with fluctuating demand.

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Integrations Supported

Additional information not provided

Integrations Supported

Additional information not provided

API Availability

API Availability

Pricing Information

Pricing not provided

Pricing Information

Pricing not provided

Supported Platforms

SaaS

Supported Platforms

Windows

Customer Service / Support

Web-Based Support

Customer Service / Support

Standard Support
Web-Based Support

Training Options

Documentation Hub
Online Training

Training Options

Documentation Hub
On-Site Training

Company Facts

Organization Name

Plannam

Date Founded

2022

Company Location

Spain

Company Website

plannam.com

Company Facts

Organization Name

Portage Communications

Company Website

portagecommunications.com/call-center-scheduling-software/

Categories and Features

Categories and Features

Popular Alternatives

Popular Alternatives

Call Center Designer Reviews & Ratings

Call Center Designer

Portage Communications