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What is Plumsail HelpDesk?
One of the standout features of SharePoint is its seamless integration with third-party applications. Plumsail HelpDesk is designed to operate within the SharePoint and Office 365 ecosystems, leveraging the full capabilities of these platforms. To assist you in determining if HelpDesk fits your needs, here are some key points to consider. If you're worried about staying up to date, rest assured that we will provide the latest updates as soon as Office 365 and SharePoint versions 2013/2016 are released. For enterprise clients, HelpDesk offers unlimited access alongside more cost-effective options for small to medium businesses. Additionally, the web-widget feature allows for linking to external sites, ensuring customers can submit tickets directly without leaving your website. Customization is a significant advantage, as you can tailor the appearance and functionality of your HelpDesk by adjusting triggers, ticket views, templates, forms, and statuses to suit your preferences. This level of personalization ensures that your HelpDesk can meet the unique needs of your organization effectively.
What is HarePoint HelpDesk for SharePoint?
A remarkable helpdesk solution specifically designed for your SharePoint environment greatly improves the quality of your IT support services while fostering both effectiveness and transparency. Users have the ability to submit their requests through a web form or email, which are then converted into a unified ticket list. HelpDesk operators are promptly alerted about new requests or user replies, effectively mitigating the risk of violating service level agreements (SLAs). The system meticulously monitors response times and facilitates escalation or alerts for any approaching deadlines, guaranteeing timely assistance. Comprehensive reports can be generated to evaluate the quality of support services and track essential performance metrics. Moreover, if a request remains unaddressed beyond the set timeframe, it is automatically escalated to ensure it receives the necessary attention. Clients can verify the completion of resolutions, minimizing the chances of missed requests through an extensive array of automatic notifications and escalation features. Additionally, the system proactively reduces the number of incoming requests by showcasing relevant articles from the integrated knowledge base before a request is made, thereby enhancing user self-service opportunities. This method not only simplifies the support process but also empowers users to resolve issues on their own, ultimately leading to a more efficient helpdesk operation and improved user satisfaction. By integrating these features, the helpdesk system fosters a more proactive and user-centric approach to IT support.
API Availability
Has API
API Availability
Has API
Pricing Information
$39 per month
Free Trial Offered?
Free Version
Pricing Information
$1,299 per server
Free Trial Offered?
Free Version
Supported Platforms
SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux
Supported Platforms
SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux
Customer Service / Support
Standard Support
24 Hour Support
Web-Based Support
Customer Service / Support
Standard Support
24 Hour Support
Web-Based Support
Training Options
Documentation Hub
Webinars
Online Training
On-Site Training
Training Options
Documentation Hub
Webinars
Online Training
On-Site Training
Company Facts
Organization Name
Plumsail
Date Founded
2011
Company Location
US
Company Website
plumsail.com/sharepoint-helpdesk/
Company Facts
Organization Name
HarePoint
Date Founded
2003
Company Location
Canada
Company Website
www.harepoint.com/Products/HarePointHelpDesk/Default.aspx
Categories and Features
Help Desk
Alerts / Escalation
Automated Routing
Community Forums
Customizable Branding
Document Storage
Email Integration
IT Asset Management
Incident Management
Interaction Tracking
Knowledge Base
Known Issue Management
Live Chat
Multi-Channel Communication
Multiple Brands / Products
Network Monitoring
Real-time Chat
Self Service Portal
Service Level Agreement (SLA) Management
Ticket Management
Categories and Features
Help Desk
Alerts / Escalation
Automated Routing
Community Forums
Customizable Branding
Document Storage
Email Integration
IT Asset Management
Incident Management
Interaction Tracking
Knowledge Base
Known Issue Management
Live Chat
Multi-Channel Communication
Multiple Brands / Products
Network Monitoring
Real-time Chat
Self Service Portal
Service Level Agreement (SLA) Management
Ticket Management