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Ratings and Reviews 0 Ratings
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What is Plumsail HelpDesk?
One of the standout features of SharePoint is its seamless integration with third-party applications. Plumsail HelpDesk is designed to operate within the SharePoint and Office 365 ecosystems, leveraging the full capabilities of these platforms. To assist you in determining if HelpDesk fits your needs, here are some key points to consider. If you're worried about staying up to date, rest assured that we will provide the latest updates as soon as Office 365 and SharePoint versions 2013/2016 are released. For enterprise clients, HelpDesk offers unlimited access alongside more cost-effective options for small to medium businesses. Additionally, the web-widget feature allows for linking to external sites, ensuring customers can submit tickets directly without leaving your website. Customization is a significant advantage, as you can tailor the appearance and functionality of your HelpDesk by adjusting triggers, ticket views, templates, forms, and statuses to suit your preferences. This level of personalization ensures that your HelpDesk can meet the unique needs of your organization effectively.
What is Mojo Helpdesk?
Transform the support experience for both clients and team members using a help desk software that can be implemented in just minutes and at a much lower cost. Are you still depending on outdated methods like spreadsheets and emails to handle requests? Mojo Helpdesk brings everything together into a user-friendly platform. Decrease the number of incoming inquiries by taking advantage of the built-in knowledge base. With Mojo, organization is key; tickets can be effortlessly assigned and tagged for better tracking. Thanks to the platform's automation capabilities, many tasks can be managed without the need for manual effort. Crafted as an accessible cloud ticket tracking solution, Mojo Helpdesk allows organizations to provide outstanding service to employees and customers alike while keeping costs manageable. More than ten years ago, Metadot, the creator of Mojo, identified a gap for a help desk solution that could deliver personalized, engaging, and natural user interactions. When we couldn't find a product that matched our vision, we decided to develop our own. Today, we proudly extend this solution to various organizations, with thousands of businesses, ranging from small groups to large corporations, trusting Mojo Helpdesk to effectively support their customers and staff on a daily basis. With its powerful features, Mojo becomes an indispensable asset for any organization aiming to improve their support capabilities while also enhancing overall efficiency. By committing to continuous improvement and adaptation, Mojo Helpdesk ensures that your organization stays at the forefront of customer service excellence.
Integrations Supported
ActiveCampaign
AdRem NetCrunch
AuditShipment
Bedrock Analytics
Bitium
Campaign Monitor
Constant Contact
Cyfe
Formstack
HelpOnClick Live Chat
Integrations Supported
ActiveCampaign
AdRem NetCrunch
AuditShipment
Bedrock Analytics
Bitium
Campaign Monitor
Constant Contact
Cyfe
Formstack
HelpOnClick Live Chat
API Availability
Has API
API Availability
Has API
Pricing Information
$39 per month
Free Trial Offered?
Free Version
Pricing Information
$29 per user per month
Free Trial Offered?
Free Version
Supported Platforms
SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux
Supported Platforms
SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux
Customer Service / Support
Standard Support
24 Hour Support
Web-Based Support
Customer Service / Support
Standard Support
24 Hour Support
Web-Based Support
Training Options
Documentation Hub
Webinars
Online Training
On-Site Training
Training Options
Documentation Hub
Webinars
Online Training
On-Site Training
Company Facts
Organization Name
Plumsail
Date Founded
2011
Company Location
US
Company Website
plumsail.com/sharepoint-helpdesk/
Company Facts
Organization Name
Metadot
Date Founded
2006
Company Location
United States
Company Website
www.mojohelpdesk.com
Categories and Features
Help Desk
Alerts / Escalation
Automated Routing
Community Forums
Customizable Branding
Document Storage
Email Integration
IT Asset Management
Incident Management
Interaction Tracking
Knowledge Base
Known Issue Management
Live Chat
Multi-Channel Communication
Multiple Brands / Products
Network Monitoring
Real-time Chat
Self Service Portal
Service Level Agreement (SLA) Management
Ticket Management
Categories and Features
Help Desk
Alerts / Escalation
Automated Routing
Community Forums
Customizable Branding
Document Storage
Email Integration
IT Asset Management
Incident Management
Interaction Tracking
Knowledge Base
Known Issue Management
Live Chat
Multi-Channel Communication
Multiple Brands / Products
Network Monitoring
Real-time Chat
Self Service Portal
Service Level Agreement (SLA) Management
Ticket Management